Cin7 OmniReviews of cin7.com

This is the worst system I ever worked on. Not intuitive at all, customer service barely resolve issues and tickets raised. Every time I check my sales orders prices keep changing and returning to original, discounts do not work. It stops working and it is difficult to navigate.

This company is the worst! We signed on with them to utilize their inventory management system and integrate with Amazon, our websites, and other marketplaces we sell on. There have been countless roadblocks and issues that their systems team couldn't figure out and took not weeks but months to respond and when they did it was generally not helpful... We're now over a year in, having paid over $27K to date and have a half baked product. One of the biggest reasons we signed up with Cin7 was for their claimed "FIFO" (First In First Out) Inventory accounting. After months of my development team getting the run around, as the VP I had to step in and finally got a US Team Leader to take some sort of responsibility. Now months later they send us this weak response with NO ETA to resolve... "This problem has been raised as a systemic issue with the handling of certain API connections, in this case including Amazon. We have discovered that this is affecting several customers and has been bundled into a System Wide trouble. Our engineers will continue to work to resolve this. Regrettably, we do not have an ETA for resolution, though please be assured that this is considered an incredibly high priority issue. As updates for this issue will largely be internal between engineers, I will provide weekly updates on the status until this is resolved, or immediately upon significant updates, whichever comes first. " We're now in a very bad position having spent this amount of money on top of developer time and resources to implement Cin7 with nothing to show for it. We're now forced to go back to square one and look into alternatives, and spend additional funds and allocate more internal resources to implement. Such an unprofessional company that clearly does not care that we have a business to run and that their software does not do what it says it will and they have ZERO sense of urgency to resolve issues. Highly DO NOT recommend to anyone.

Customer service absolutely AWFUL! They have zero idea of how to resolve issues that just stop working especially when it comes to integrations and POS Wouldn't pay them in bent washers. AVOID AVOID AVOID

Good software... but since their acquisition by Cin7, their customer support is absolutely terrible... you cannot get through to anyone... if you are fortunate to on chat, they are apathetic and unhelpful and pass the problem onto the platform that they integrate with... if you get a response from email it's after many days... They just simply don't care about their customers... definitely one to avoid

We have used the program for several years and we are very happy. We have tried other products before but with Orderhive we are very good. The settings and integrations are seamless. Very easy to use and technical assistance is immediate! We recommend the product 100%. Good job!

I cannot believe how bad this experience has been. If you are thinking of using Cin7, DON'T. The sales team were great, then the company got acquired and everything has gone downhill. No reply on tickets for literal weeks. Support chat promised me they would chase it personally, nothing has come of it. We have simply had to stop paying our subscription. What a nosedive this company has taken. All the good people from our initial onboarding have left the company, clearly some very poor leadership decisions have been made. Trusting Cin7 will burn your business to the ground. Do not do it.

It has been over 2 weeks since Cin7 succesfully made a connection with our Shipstation account. I have requested help every single day and have been assured it was being escalated. It was not in fact escalated until I called once an hour for 2 days. We have over 3,000 sales orders that I am unable to push through to Shipstation for my fulfillment center to fulfill. They are quite literally costing me thousands of dollars a day and losing me customers left and right. I am absolutely horrified at how horrible their customer service is. They truly do not give care about you after you onboard. 100000% never use this company.

Sujan was most helpful since you actually sent screen shots that guided me in the right direction.