Cin7 OmniReviews of cin7.com

A powerful product, but utterly dreadful customer service, riddled with bugs and the pricing model is punitive for small businesses. They lack focus as a company and try to do too many things without getting their core features working correctly and supporting existing clients

As you will read in multiple other reviews the customer service is horrible. The product itself it fine for what we need it for however we feel totally out on a limb when an issue arises that needs a quick fix.

I have the pleasure of using Cin7 as our ERP System, and I must say it has been a wonderful experience. I have seen first hand the growth they've had and features they've added to improve the customer experience. The Cin7 team has been incredibly helpful and attentive. They took the time to understand my business needs and recommended the right features that fit our requirements. One of the greatest added benefits is that they have been able to create a customized solution according to our specific business needs. The platform itself is intuitive, user-friendly, and has a sleek and modern interface that made it easy to navigate. The automation features has saved us countless hours each week, allowing our team to focus on other important aspects of our business. Needless to say that no system is perfect and does not have any issues. There were a few minor issues that arose during my time using the platform, Cin7's customer support team was always available to answer my questions and provide guidance, whether it was through email, phone, or chat. They have always been able to support when needed, ensuring our business was running smoothly, and letting us know if they would not be able to handle a specific request at a certain time. Overall, I highly recommend Cin7 to anyone looking for an all-in-one inventory and sales management solution. Their ability to customize the system to meet specific business needs is a great advantage, and their commitment to providing excellent customer support makes it a top choice for businesses of all sizes.

Very poor response to support cases. Recent case submitted 3 weeks ago and only recieved an automated response when teh case was first submitted.

The train is very poor for on-boarding new staff. The engineering of the software is very poor in being able to connect with other softwares. Trouble shooting problems within the software is difficult, no one really seems to know the answers and it takes a long time for answers, half the times it's left unresolved or you are left to solve it yourself.

Customer services seems to have entirely given up!! I have sent 2 urgent request in as many weeks and have heard nothing back - not cool 😫

CIN7 is packed with great features that cover almost any need. Thanks to CIN7, our company is growing together, and our customers are also satisfied. However, system stability is sometimes unstable, and feature updates seem to be quite slow. CIN7 is an incredibly valuable asset to our business, and we hope these issues can be resolved in the near future. Overall, CIN7 has been great for us! Highly recommend it.

They breached contract, didn't provide service. months later they charged our card for thousands of dollars after we closed our account. they are beyond bad you cant even get a hold of them via email or phone or chat. they hold your account hostage. you have been warned