CircleReviews of circle.so

Its a great platform to host my coaching program and community

Password Reset doesn’t work automatically. I needed to use twice your good support. It was annoying as I had to contact my platform owner to understand where to get help. Also I lost unnecessary time. But your support was quick and helpful!

Customer service was on point!

Exceptional customer service with a technical issue.

Trialing Circle as an option for a presentation I have coming up. And the trial was only 2 weeks, and my meeting is the week after the trial was over. I reached out, not really expecting help or an automated answer. And they replied back within the same day and extended my trial. I was super impressed and excited.

If you want a masterclass in how to make a simple account cancellation feel like a hostage negotiation, look no further than Circle's support team. Our CMO created this community on behalf of the company. She is currently on maternity leave, legally protected leave, during which she has zero obligation to check a work inbox, let alone jump through Circle's hoops. So our CEO, the actual legal representative of the company, stepped in. She explained the situation. She sent Circle's support team a legal government document proving she has full authority to act for the company that owns this account. Circle's answer, days later, after making us wait through multiple "just checking in!" emails: not good enough. They want the one specific personal inbox of someone on maternity leave to personally confirm it. Their brilliant suggestion? "Just CC her." As if a company's legal right to cancel a subscription should hinge on interrupting someone's protected leave because a support agent can't be bothered to accept a notarized company document as proof. This isn't "security," it's a stalling tactic dressed up as one. There is no escalation path, no supervisor offered, no policy exception process, just the same canned line copy-pasted over and over while the days rack up. If Circle can't explain what a company is supposed to do when its account creator is unreachable, on leave, sick, or gone, then their cancellation "process" isn't a security measure, it's a trap designed to make you give up. Do not sign a company up for this platform unless you enjoy being held hostage by your own subscription.

Helpful, polite.

Feels like half baked AI slop I was asked to moderate and help with an artist community and after 6 months the recommendation is clear - do not renew. A user cannot self service delete their account, only deactivate it which sends it to avoid where neither the user or admins can see it. If my user has a moderator role why does the artist need to assign me a moderator role to hide me in a live session? That should be opt-out, not opt-in. Users with cupon codes for paywalls loose the value if they change paywalls outside of billing cycles. Users retain access for seemingly arbitraty lengths when paywalls are past due. The lowest business tier is just a gateway drug where you constantly are met with "this feature is available on the enterprise tier" and thats just not financially viable for a smaller community. AI agent for support is absolutely useless and members are outraged seeing circle working on AI features in the community rather than making the user experience better. Users don't want a community where they are served AI slop by an artist who doesnt care.