CircleReviews of circle.so

The software is really good. But it's limited in what it can do, and costs more than it should. If you're coming from Discord, like I did, you will like the much more pleasant user interface, but you'll be aghast at the lack of granularity in all areas of admin control and user permissions. Yes, it's got Zapier automation hooks but when you get into it, you can't do a lot of things you want to. It's just highly highly limited, almost to the point of me wanting to not use it. When you throw in how much they charge when Discord offers so much more for free, and even more when you pay a very small monthly, it's discouraging. It's not like it's *expensive*, but anyone charging like $129/month in 2026 for a SaaS product should be giving you a lot more. What you get is more like a $49/month value, so every month it's a slap in the face for the privilege of using a nice product. I also very much disapprove of the way they automatically upgrade you into paid features without notice when you cross a threshold of scale. They'll say this is disclosed somewhere, but look, I don't just scan things and breeze on, I pay attention, and this wasn't obvious. That said, their customer service is great, their resources are awesome, their educational efforts are great. But that's kind of table stakes for this kind of company.

I'm a founder of Chanco Geo community, a university in Malawi, few years working with the government, I felt the difference of my old school with other employees schools. I brought the class online, we have shared several links and laughs. I attended a short course from Arizona University offered here in Malawi, focusing about projects. After that certification, I got a comment that it was not enough but Esri. A Year later I got the opportunity to be part of Esri's MOOC. I got exposed to other applications like Prezi, that I was using to share presentations. I thought that required some kind of mentorship. My long journey is simplified with circle.

I cannot believe that there is zero customer support for users. Every support link is for people who want to pay to be a paid business account - it all goes to sales. They do not have a real support team. I also cannot believe that they allow circle community creators to add people to their community who did not agree to join. There's no option to exit a community. I cannot believe that this kind of behavior is allowed by the platform. This is a privacy violation. Just because someone has my email address does not give them the right to add me to their group. I did not consent to this. I hope a privacy law attorney investigates this. This has to be against our rights.

Very frustrating mobile video experience The video playback on the Circle app is extremely inconsistent on mobile phones. Videos frequently won’t load or play, even with a strong internet connection. Sometimes they work, sometimes they don’t, with no clear pattern. It’s incredibly frustrating, especially for an app that relies so heavily on video content. This seriously impacts usability and makes it hard to engage with the platform. Please prioritize fixing mobile video playback reliability.

You cannot leave! I joined a community and now want to leave. I can't. I unsubbed from messages from that community twice .I looked for settings and clicks all the icons on the top. I downloaded the app thinking it was easier. Nothing. I went to their sorry website and there is NO help area for members. When I went to contact customer service, i had to contact the community itself (not circle) asking them to remove me! This is crap! Pathetic company. I went online looking for forums and those did not work.

I cancelled my Circle subscription weeks before the renewal date. The dashboard confirmed the cancellation. Despite this, Circle charged my card anyway, for a completely new billing cycle that begins after the cancellation date. To make matters worse, they charged me again even after I cancelled a second time. No warning. No explanation. Just another invoice for $214.97. I've checked everything on my end, the subscription was cancelled, confirmed, and inactive. Their system still pushed through a full-priced renewal. That is not an accident. That is unauthorized recurring billing. For a platform charging over $200/month, this level of instability and billing failure is unacceptable. If you value transparency or reliable subscription management, avoid Circle. Their system rebills even after cancellation, and you’re stuck fighting charges you never agreed to. I am now disputing the transaction with my bank. Not recommended.

A Big Disappointment with Circle.so Circle.so looked fantastic, a platform with great usability and a lot of promise. I had high expectations after using it for quite some time. However, out of nowhere, my plan price was increased from $89 to $129 per month, with no prior notice or explanation. I’ve been trying to contact their support for three days, but no one replies, and the chat assistance is clearly poor and unhelpful. It’s a real shame, because this platform is crucial for many creators who have invested time, money, and trust in it. After more than two years as a paying customer, this experience feels deeply disappointing. A clear example of how not to treat loyal users.

Some hackers fraudsters creating user ID which belongs to me using my email address and now this merchant website keep asking for subscription renewal. I dont know what platform even this is from Somalia. I am not even from Somalia . Lmao.