CoolutilsReviews of coolutils.com

My company has used Total Cadconvertor and CadConvertorX SDK for over 10 years, purchasing many copies during this time. After migrating servers, I couldn't reactivate the product using the previously paid exe and license key, as it said the key was incorrect. Support informed me that the key should work with the matching exe and license file from the time of purchase, but it wouldn't activate the newest version, which I didn't expect it to. Despite having the correct files, it still didn't work, effectively blocking me from using the software I purchased. Support then told me I needed to pay $950 to get the latest version. This X SDK version is just a .dll with no notable new features in the past 10 years, except for a 64-bit version and some bug fixes. This feels like a money grab, and I am now looking for alternatives. There is no reason for this, and it just forces them to lose a long-term repeat customer. For the reply: I don't think you should have to support it indefinitely either, but I know the keycode worked when I originally installed it with this exact version. You have stated it should work. The keycode is magically blocked now once it is out of support. I am sure you can imagine why I am upset. You could at least send me an "old" version, or keep a repository of old versions available to your customers online. I still use an 10+ year old version on another application and haven't had to update it. There are no new features, maybe a few big fixes. Anyone can look at wayback machine 10 years ago and see the feature list is identical.

Update: After several attempts to contact Coolutils and finally putting in a review here, Coolutils contacted me and told me I was getting a refund and asked that I change my review on this site. They, Coolutils never answered any of my questions, why the program didn't work if they were still in business and never provided an resolution to my problem. All they did was provide me my refund with no explanation? Thanks for that! I replied back to them to ask why I couldn't use this program and why they were asking me to upgrade and spend money? No answer. Sooo, I will still give them a poor rating. I gave them 1 star for providing me my refund. Is company still in business? I have tried multiply times to contact them with no response...... Does anyone know if this company is still in business? Any help would be greatly appreciated. The company's phone number hasn't been in service for quite awhile. A recording keeps saying technical difficulty, please try again.

Can't figure out how to work the software. It is not user friendly and no one answers the 800 help line. Don't buy this software. BTW is not https....yes the download is unsecure.

Vorsicht – betrug – abzocke!!!! Ich möchte hiermit eine warnung an alle aussprechen, die sich diese software kaufen möchten. Der grund ist, das die lizenz verfällt, wenn man die lizenz von einem auf den anderen rechner transferieren möchte. Dieses kann man genau 1x tun. Sollte man beispielsweise weil einem der rechner kaputt gegangen ist die lizenz auf einem anderen rechner freischalten, dann gaht das nicht mehr. So zumindest ist es mir ergangen, der support sagt nun dann habe ich pech gehabt, die lizenzsierung eines rechners kann nachträglich nicht mehr geändert werden. Die lizenz ist somit wertlos weil diese nicht mehr funktioniert. Soetwas nenne ich glatten betrug, schwierig natürlich nachträglich sein geld zurück zu fordern. Also garnicht esrt auf diesen trick hereinfallen.

The website advertises a 50% discount for a lifetime license. Tech support did email me that it was first fixed, which it was not, then later said the discount was removed. Above, and beyond that, I called tech for a technical question. No one ever answers the phone, or returned either of my two calls over a weeks time. I did come here to review all the 1 Star reviews, and overwhelmingly, all reviewers have the same issue with the tech support communication. All the 1 Star reviews were also answered as I predict this one will be too. Maybe if your company would just promptly answer, you wouldn't have any bad reviews!

Sent an email about 5 days ago asking for some advice on what version to buy and heard nothing. If this is the response to a sales enquiry, what hope do i have of getting any answer for a support call, will look elsewhere for an app to do the job i need. Plus it took them over a month to make a post here, i think this says it all, plus i'm still waiting on what version to buy so they have no even gone through their emails to answer me. Says it all

I tried the online software to convert an XPS to Excel. It only created 10 pages. I had an emergency and needed to convert a file in order to upload for a big and important order from a vendor. Not knowing that the conversion left off 20 or more pages, when my order arrived I was missing thousands of dollars worth of product. Whatever caused the problem, this online service failed. It cost me thousands and my customers were left without essential supplies.

Funny you respond quickly when you get a bad review, I would suggest you direct your time more toward customer support rather than social media. PLEASE RESPOND TO MY EMAIL INSTEAD OF SOCIAL MEDIA!! its really strange how fast your reply to this and I get NO response from support.