CoolutilsReviews of coolutils.com

I am a long time (paying) user of pdfprinterX on windows server 2008. The software is good and does what it has to do but the support is afwul. As windows server 2008 is nearing EOL, I wanted to upgrade my printserver to windows server 2016. When testing everything pdfprinterX didn't work, I always got errors about a dll when printing from vbscript. (Also tested on 2012 and brand new installations) I openened a support case with coolutils on September 26. At first they seemed to try to solve the problem but after october 15 they stopped responding. I got one last message on october 31: "Hi, Thank you for your patience. Our developers recommend to test the DLL. Kind regards, Nash, CoolUtils Technical Support" When I asked what they meant by this I got no response. In the meantime I also contacted their sales but no response there either so I payed for a product I can no longer use. I would not recommend them, the moment you need support you can't count on them. I opened a case on september 26, they stopped responding, my product still doesn't work. Update: I left a message on their facebook page on November 21. At first I got a reaction when they asked for the ticket number. I gave it but haven't heard anything since. Update: The problem was solved on January 1 2020, it took more than 3 months but I can finally upgrade my server.

Called AM October 7. No response as of late AM October 9. Purchased Gold Bundle but did not receive a Registration Key for the program Total Thunderbird Converter which I wanted to use immediately .PayPro sent a help request yesterday but no response. I got an e-mail with my Registration Key on AM October 10. The program is up and running. The Program Total Thunderbird Converter is the best one I have found. Prior to Total Thunderbird Converter I was using one program to export Thunderbird e-mail to EML and a second program to conert the EML to PDF while retaining the attachments. Total Thunderbird Converter converts to PDF and other popular formats in one step, The Pro version has the added capability of also converting the email attachments to PDF. I prefer keeping the attachments in their original Form. In summary, I am very pleased with the performance of Total Thunderbird Converter but wish that my registration problem had been responded to faster.