CustomframesolutionsReviews of customframesolutions.com

Purchased a frame for my Mothers birthday and I paid extra for "expedited shipping"... they shipped me both the wrong size and material... they will not provide phone support only "support" through email but they never respond... and now my Mothers birthday is here and Custom Frame Solutions is still not responding.. I am doing a charge back

This is the worst customer service experience I have ever had. I do not normally complain, but everything--literally everything--that the other reviews here and elsewhere online have said is exactly 100% true. I should have checked the reviews before dropping over $1000 with this company. You cannot speak with a human, leave a message, or get a reply to an email. The shipping time is ridiculously long (it is listed as 3-5 for most orders but this is not true at all) For all of my orders, they printed a label with a tracking number and then did not drop the package with FedEx or UPS for nearly a week; asking about it got no response and there was no indication when it would arrive. Although their website says they'll be glad to have a conversation with you about any deadlines you have and come to an agreement about meeting them and using faster shipping options, this is also not true. Email communication is either nonexistent or formulaic/boilerplate language. I'm just so furious and I wish there was a zero. My experience with this business was, as others have expressed, extraordinarily bad. I also purchased a "membership" that is nonrefundable in order to get lower prices, but it is 1000% worth paying more to order from somewhere else and get what I need, when I need it. I have missed deadlines and it has cost me money and time I could have saved elsewhere.

This company has the laziest customer service. They take forever to respond to emails, the phone number listed on their site leads to a recording with no option, at all, to live help. not being able to reach them is a super challenge when you're in need of answers regarding an order you are trying to place. The site claims the orders are sent out within 2 business days THEN you get an invoice with fine print that says 10 business days. I went ahead, took a chance and placed the order without their help only to receive a partial order. I am still unable to get information about the rest of the order because, again, they won't respond to emails. The frames are a great value for the "sale" price but not worth what the company claims before the sale price.

I had a great experience -- shipping took FOREVER but that was expected, and the price was right so it was worth it! There are some pieces that were included without instructions that I had no idea what to do with, but oh well-- My pictures look beautiful and professional now!