DecrumReviews of decrum.com

Response from Decrum· Jul 14, 2026

Hello Katson, Thank you for bringing your concerns to our attention. We are sorry to hear that your experience has not met your expectations, as providing clear communication and dependable customer care is extremely important to us at Decrum. We have reviewed the information currently available but have been unable to identify an order, customer record, or previous conversation associated with the details shared. To allow us to investigate the matter accurately, please provide your order number, the email address used for the purchase, or any relevant correspondence. Decrum works with fulfillment partners across multiple regions to serve customers efficiently. When additional sizing support is requested, our team may occasionally ask for optional body measurements or a reference image to help provide a more suitable recommendation. Any information shared for this purpose is handled responsibly and used only to assist with sizing. We also review all return and refund concerns carefully and aim to reach a fair resolution based on the circumstances of each case and the applicable policy. We would genuinely value the opportunity to look into your experience directly. Please contact us at [[email protected]] with the relevant details, and our customer care team will review the matter thoroughly and assist you further. Kind regards, Customer Care Team Decrum

Response from Decrum· Jul 13, 2026

Hi George, We're disappointed to hear about your experience, which isn’t the level of service Decrum is known to provide. After thoroughly reviewing our records from the past six months, we weren’t able to locate any communication or order under your name. We take great pride in offering high-quality products, timely shipping, and responsive, solution-driven customer support. If you’ve placed an order or attempted to contact us, we’d genuinely appreciate the opportunity to assist you directly. Please reach out to us at [email protected] with your order details. Your feedback helps us improve, and we remain committed to delivering the service our customers expect and deserve. Regards, Team Decrum.