Eleras Automotive GroupReviews of elerasgroup.com

Whyatt Thompson was an amazing representative he was very professional he was honest hehelped me understand my policy warranty and what I can do with it

Spoke to Megan when deciding to keep the plan or cancel and she answered many questions and concerns for me and put my mind at ease, I have trust in the conversation we had. Good person to have for customer service.

I am having a few financial difficulties right now. Whyatt helped me so much. He explained that if I needed to cancel right now that I could call back and get reinstated later. He went into more detail about the payments than I was originally told by another agent.

Very caring people! They are there to help the people not just for the money!

On July 22, 2025 I called and spoke first to Madison who directed me to a specialist so I could cancel my policy. At first I was concerned that I would get a runaround especially when Madison said I need to transfer you, my flags and alert button went off, BOY did I eat craw. Criss King was so VERY VERY UNDERSTANDING, PROFESSIONAL, HELPFUL, UNDERSTANDING, SYMPATHETIC, TO MY NEEDS AND GOT TO IT RIGHT AWAY AND CANCELED MY POLICY. WHAT A WONDERFUL HELPER, THE COMPANY NEEDS TO KEEP HIM! Rebecca Thomas

I want to praise agent William. He was prompt, courteous, and took care of my request in a friendly and efficient manner. There was no problem whatsoever; I would certainly like to have him as my agent all the time if needed.

Lindsey was a huge help! She explained everything to me in girl terms and I appreciated that so much!

Scammers, these idiots completely lied about covering your car if it’s salvaged. They never mentioned that when selling the insurance to me. They’re morons, and scammers and will not do anything for you except steal your money. Hard to get hold of, difficult and scammy. Go to geico or a legit reputable place not these ghetto scammers.