emanualsReviews of emanuals.com

Response from emanuals· Apr 2, 2025

Hey WUr, Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience. We also apologize if you felt misled regarding the 3-day free trial. As part of the trial, you must enter your payment information, and we offer view-only access to our PDF manuals during this period. However, certain features, such as downloadable content, are available only with a paid membership, as our website outlines. We understand this may not have been clear, and we will continue to strive for better communication moving forward. If there’s anything specific you’d like to discuss or if you need assistance, please don’t hesitate to reach out to our customer support team. We’re here to help! Thanks, emanuals.com

Response from emanuals· Apr 2, 2025

Hi Sebek, Thank you for your feedback. We’re sorry to hear you feel this way, but we want to clarify a few important points. Firstly, we appreciate you taking advantage of our exclusive $99 annual plan offer. However, we did notice some activity that violates our terms and conditions. Specifically, we found that you were downloading manuals and selling them on a different website, which is against our policy. We take violations of our terms seriously and, as a result, your account was terminated. Regarding the $197 charge, we want to clarify that this charge was not made by us. Our records show that after the annual plan ended, you tried to circumvent our systems by purchasing another plan. We do not charge our customers without their consent, and any charges made to your account were done so at your request. We understand this may be frustrating, but our actions were in line with our terms and conditions, which are clearly outlined when signing up. We’re more than happy to help if you need further assistance, but please understand we must uphold our policies to protect our services and community. Thank you for your understanding. emanuals.com

Response from emanuals· Apr 2, 2025

Hi Matthew, Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some members have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience. Regarding the refund, we want to clarify that our policy clearly states that once a membership has been used—whether it’s accessed or manuals have been downloaded—we cannot offer a refund. We understand that the late cancellation may have been an issue, but the charge was processed because the membership was still active, and we had no communication from you requesting a cancellation prior to the renewal. As for the manual not being available, we strive to offer comprehensive and high-quality manuals across our entire database. However, sometimes specific manuals may not be available for certain models. Just to remind you, we do not sell individual manuals, but provide access to our entire library. We also want to apologize if you didn’t receive a response to your refund request. We did not find any communication from you in our system, and we always aim to respond as promptly as possible. If you still have concerns, feel free to reach out, and we’ll be happy to assist you in any way we can. Thank you for your understanding. emanuals.com

Response from emanuals· Apr 2, 2025

Hi Håkan, Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience. We understand your frustration, and we’d like to clarify a few things regarding your experience: • 3-Day Free Trial & Charges: Our system clearly states that the free trial provides view-only access to PDFs, and auto-enrollment into the monthly plan occurs if the trial isn’t canceled before it ends. The $99 annual plan, however, requires manual selection and is the last option on the list. You selected this plan, and we have a double opt-in confirmation to ensure the change was intentional. This means that the charge was valid as you agreed to it at the time. • Downloading Manuals: We understand you were upset with being charged, but our system tracks that you downloaded manuals offline. Accessing and downloading manuals is considered usage of the membership, which is why we are unable to issue a refund after this has occurred. You were informed that downloads would require an upgrade from the trial, and we can confirm you are still actively using the membership with us. • Manual Quality and Searchability: We appreciate your feedback about the manual format. Our PDFs are searchable using the search function or through the bookmark system. We aim to provide accurate and useful content, and we’re sorry that it did not meet your expectations. We’ll take your feedback into account for future improvements. However, we’ll continue to assist you with any further concerns. We take customer satisfaction seriously and hope this clears up the situation. Please don’t hesitate to contact us directly for any further assistance. Best regards, The emanuals Team

Response from emanuals· Apr 2, 2025

Hi Niels, Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience. We are sorry you are dissatisfied with the manual you downloaded. However, we can confirm that the 2017 Audi A6 Allroad and Avant Download Service & Repair Manual is one of our genuine OEM manuals, and it is complete with over 300 pages. It’s not a small or partial manual, but a comprehensive service manual designed to cover all aspects of the vehicle. If you are looking for something more specific or if you feel that this manual is not meeting your needs, please let us know! We’d be happy to help guide you to the correct resources or find another manual that better suits your requirements. We appreciate your feedback and hope we can resolve any issues you’re facing. Please feel free to reach out if you need further assistance. Thanks, The emanuals Team

Response from emanuals· Apr 2, 2025

Hi Mr Anderson, Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience. We’re sorry to hear about your experience. However, we do want to clarify how our process works. When signing up for a trial, we clearly communicate the steps involved and provide a double opt-in process when upgrading to a full membership. This ensures you’re aware of the changes and charges before proceeding. Once a membership is active, whether it’s during a trial or after an upgrade, access is provided based on the plan you’ve selected. If you cancel before the trial ends, no charges are incurred. Unfortunately, as our records show, you continued using our membership services, including downloading manuals offline, which is why your membership remained active. We appreciate your feedback and hope we can resolve any issues you’re facing. Please feel free to reach out if you need further assistance. Best regards, The emanuals Team

Response from emanuals· Apr 2, 2025

Hi Joshua, Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience. We are sorry to hear about your frustration, and we’d like to clarify how our system works. When you canceled your membership, it wasn't your free trial as you'd upgraded and downloaded the manual offline; you did so through your account settings, and as per our cancellation policy, access to the membership services is immediately revoked. This is made clear in the pop-up and the cancellation confirmation steps, which are part of our double confirmation process. We understand this can be confusing, and we appreciate your understanding of our terms. As for your comment about the header swap, we’re sorry that this information wasn’t available in the manuals. We provide access to over 5 million manuals, but sometimes specific tasks may not be included in every manual, but in others. Please feel free to reach out to our support team for help in finding the right manual or instructions that might suit your needs better. We take pride in offering valuable resources and want to make sure that you have the best experience. If you need further assistance or have questions, we’re always here to help. Best regards, The emanuals Team

Response from emanuals· Apr 2, 2025

Hi Christer, Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience. We understand your frustration and would like to clarify how our system works. When you signed up for the free trial, you were given access to all PDF products available for view on the product page—these are easily accessible with the bright blue “View Full File” button. However, ZIP and OVA files are exclusive to paid members, and that is clearly indicated on the product page. We always aim to make this as transparent as possible. Regarding your billing, you opted to upgrade to the monthly plan, so the charge was processed. We don’t charge for the free trial; rather, the charge happens once you upgrade to a paid membership, giving you full access to all resources, including the ability to download manuals offline. We understand that your experience did not meet your expectations, and we apologize for any inconvenience. As mentioned in our terms, once the membership is active and services have been used, we are unable to offer refunds. We also clarify that we don’t sell individual manuals but provide access to our entire library through the membership plan. If you have further questions or need assistance finding a specific manual, please don’t hesitate to reach out. We are here to help! Best regards, The emanuals Team