EndNoteReviews of endnote.com

quick response and helpful answer

The interface is old and clunky—-and the importing of citations from the online database are just riddled with errors. End note has a tough time with Chicago and online citations—-treats internet like it is 1997. Please please please have a real researcher show you whats wrong.

The interface is as clunky online as it is in the desktop app. Also, when it's so easy to just plug a DOI into a website and pull an article, or find similar articles using multiple free sources (e.g., research rabbit, elicit, google scholar) I do not find it worthwhile to use endnote for these purposes.

EndNote has been an outstanding bibliography software for me. I have been able to search and incorporate appropriate references as I am writing. Also, a lot of the original articles are readily available (PDF files). The learning curve of using EndNote has not been that steep, and it has made my writing experience almost effortless.

Very user friendly when placing order.

good customer service

This is overall an excellent product. It really works. However, some items that are used frequently are difficult to find in the menus. For example, unformatting citations is done often and it should be located up front as a large button that is easy to find. You seem to focus on correcting elements of the program that are rarely used and do not attend to usual operations challenges.

Great program to organize different research projects.