Joseph S.
Posted
Jordan went above and beyond to solve…
Jordan went above and beyond to solve our problem. We dig Entrupy!

Great
138 reviews
Scalable AI-Powered Solutionsfor Product Authentication —Anytime, Anywhere. Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes. LuxuryFrom limited drops to high-value collabs, authenticating the world's most coveted luxury brands. Footwear Authenticating the footwear culture obsesses over, with new brand support constantly expanding. Apparel The riskiest category in authentication is now protected by the technology built to handle it. Return Fraud Detection A customer-friendly way to ensure the product returned is the same as the product purchased. Supply Chain Protection Helping you create invisible traceability at every touchpoint in the supply chain. FINANCIALLY BACKED 100% Money-Back Guarantee Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Entrupy (entrupy.com) has 138 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
138 approved reviews, newest moderated first
Joseph S.
Posted
Jordan went above and beyond to solve our problem. We dig Entrupy!
Former and future C.
Posted
4.4 really. Dont like the “use it or lose it” on the credits. You pay monthly and if you have a slow month then the per item fee can be huge! Had a few unanswered chat or messages apparently too so customer service is a bit hit or miss. However, the actual service itself is excellent. And reasonably priced if you use your full month package or more. The financial guarantee, granted we never tested it, is comforting. In our limited time to use it I feel Entrupy is the gold standard for authentication.
Sherry G.
Posted
The app was not user friendly
Response from Entrupy· Oct 23, 2026
Hey Sherry, thank you for sharing your feedback regarding the experience you had using the Entrupy app. We've made a ton of exciting changes since April, when you used it. Some of these changes include introducing a more user-friendly image capture workflow that no longer requires a bulky microscope, smart capture and blur detection that help improve photo quality, updated capture instructions, and streamlined onboarding, to name a few! We'd love it if you gave us another shot!
Darryl H.
Posted
When it comes to providing Excellent service Entrupy is the best. The process is tedious but well worth the Peace of Mind that comes at the end.
Kay C.
Posted
Jacqueline, My Customer Service Rep was outstanding! Through a chain of emails she got us back up & running. Great communication & a fantastic solution provider. My only issue during this experience is with the shipping Dept. I am still waiting for a return label to return my device.
Maryam
Posted
Perfect..easy fast & smooth process
Zhang Z.
Posted
very bag experience on luxury bag authentication in 2026 , much much worse than in the past years
Response from Entrupy· Oct 19, 2026
Hey Zhang Zheng, thank you for sharing your feedback regarding your authentication experience. We're so sorry your recent experience hasn't been ideal compared to prior years using Entrupy. Our team is currently waiting for confirmation so that we are able to proceed with resolving this matter for you as soon as possible. Would you be able to follow up on the email we sent on 10/17/2026 so that we can further assist? Thank you for your patience and understanding in the meantime.
Denis D.
Posted
The service is slow, the work is also not good; I have been disadvantaged by this.
Response from Entrupy· Oct 19, 2026
Hey Denis, we're so sorry about the turnaround time on your current dispute. We've followed up with the appropriate team to get this resolved for you as soon as possible!