Scalable AI-Powered Solutionsfor Product Authentication —Anytime, Anywhere. Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes. LuxuryFrom limited drops to high-value collabs, authenticating the world's most coveted luxury brands. Footwear Authenticating the footwear culture obsesses over, with new brand support constantly expanding. Apparel The riskiest category in authentication is now protected by the technology built to handle it. Return Fraud Detection A customer-friendly way to ensure the product returned is the same as the product purchased. Supply Chain Protection Helping you create invisible traceability at every touchpoint in the supply chain. FINANCIALLY BACKED 100% Money-Back Guarantee Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Entrupy (entrupy.com) has 138 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
Also known as
entrupy.com
Website
entrupy.com
Category
Internet & Software
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
Hey Sherry, thank you for sharing your feedback regarding the experience you had using the Entrupy app.
We've made a ton of exciting changes since April, when you used it. Some of these changes include introducing a more user-friendly image capture workflow that no longer requires a bulky microscope, smart capture and blur detection that help improve photo quality, updated capture instructions, and streamlined onboarding, to name a few!
We'd love it if you gave us another shot!
ZZ
Zhang Z.
Posted
very bag experience on luxury bag…
very bag experience on luxury bag authentication in 2026 , much much worse than in the past years
Response from Entrupy· Oct 19, 2026
Hey Zhang Zheng, thank you for sharing your feedback regarding your authentication experience. We're so sorry your recent experience hasn't been ideal compared to prior years using Entrupy.
Our team is currently waiting for confirmation so that we are able to proceed with resolving this matter for you as soon as possible. Would you be able to follow up on the email we sent on 10/17/2026 so that we can further assist?
Thank you for your patience and understanding in the meantime.
DD
Denis D.
Posted
The service is slow
The service is slow, the work is also not good; I have been disadvantaged by this.
Response from Entrupy· Oct 19, 2026
Hey Denis, we're so sorry about the turnaround time on your current dispute. We've followed up with the appropriate team to get this resolved for you as soon as possible!
MI
Mike
Posted
I purchased a subscription
I purchased a subscription, downloaded the app, and tried repeatedly to submit a bag for authentication. The guidance in the app is terrible, almost non-existent - only a vague reference to what images are requested. When I submitted them, some were rejected requesting to be retaken - but it never told me what I was to correct, how or why they were rejected so that I could correct it. I resubmitted images several more times each with the same outcome. I didn't know what I did wrong, nor what I needed to correct. I requested help, but I was never reached out to. My submission was finally cancelled because they weren't getting whatever it is that they wanted - but the app couldn't tell me. And there is no way to speak to an actual human being to resolve.
An absolutely terrible experience.
Response from Entrupy· Oct 22, 2026
Hey Mike,
Thank you for sharing your feedback. We take customer experiences seriously and appreciate the opportunity to clarify what occurred.
Our system relies on precision and high quality to ensure accuracy. If an image lacks required clarity, the app prompts a retake. Additionally, Hermès prestige items require additional review, which carries a standard 24-hour turnaround time.
We appreciate your feedback regarding the clarity of our in-app capture instructions, and we have passed this along to our product team for future improvements.
Regarding customer support, when you reached out about your pending submission, our team responded within 10 minutes, requesting your Entrupy ID along with steps to find it so we could assist you directly. We unfortunately did not receive a response after that request.
Our support team is available from 10am - 7pm EST Monday through Friday via in-app chat, emailing [email protected], or by phone at 1-888-ENTRUPY and is more than happy to help!
VM
Vic M.
Posted
Still waiting on a reply to the…
Still waiting on a reply to the questions I was asked and replied to on the same day 31/08/2026.
Response from Entrupy· Sep 10, 2026
Hey Vic, we're so sorry that this ticket fell through the cracks. Our support team has reached out to close the loop on this one for you!
MC
Murphy C.
Posted
Buyer beware!
I wanted to use Entrupy for my boutique as we intake and sell highly valuable items regularly. They are seen as the gold standard for authentication in my industry hence my choice to use them. I firstly decided to send a bag which I had bought from the actual Hermes store to see if their authentication is as good as they say it is. I paid the $100 and send all my photos and they said it was inconclusive and gave my account "credits" back. These credits do not act as a refund but instead can only be used for another authentication. Due to the fact they couldn't even conclude a bag from the Hermes store was authentic I requested a refund of the whole amount charged. Their team said they would email me for more information and get in contact with me shortly. I patiently waited and only received an automated email for a feedback survey. I submitted my survey explaining the situation and have not got a response since. This happened about 2 months ago now and I still have not been contacted by Entrupy once. I decided to bring this up with my bank and dispute the transaction and they were able to successfully process a charge-back. Will not be using this service again!! Buyer beware!
Response from Entrupy· Aug 28, 2026
Hi Murphy, thank you for your feedback and for picking up the phone when we called to discuss this issue. We sincerely apologize for the breakdown in communication after your chat and survey submission.
We want to clarify that you were never charged for the Hermès submission—Entrupy only bills for items when a definitive "Authentic" or "Unidentified" result is delivered; for this submission, it was classified as a "Not Supported" item. The $139 charge was actually your plan's standard monthly subscription fee, not a charge for the Hermès evaluation.
We deeply regret that our team failed to follow up directly to explain this before your dispute, and we wish you and your business all the best.
JO
Jon
Posted
Your service has greatly declined and you may have lost as good customer.
After telling us we would receive a label to return the iPod back we never got the return label and the new system is not as easy to use. We are probably going to look for alternative options.
Response from Entrupy· Aug 24, 2026
Hey there, we apologize for any confusion regarding your device return label. It looks like our logistics partner sent it to the email address you included in the form submission on 8/19/2026.
Our support team has reached out to resend the label to you at this time & to help provide some assistance with the new system to make sure everything is running as smoothly as possible for you all!
CU
customer
Posted
Phone total reset and entrupy app is…
Phone total reset and entrupy app is still not available,
Response from Entrupy· Aug 13, 2026
Hey there, we apologize for any difficulties transitioning to the new app experience. It looks like, for your business, there are some complications with your company firewall not allowing App Store updates.
Our team will follow up with you to walk you through how to update the device!
