Kim S.
Posted
Excellent before and after care
Roger from Fantastic Diamonds was wonderful. His care and service was imaculate and I would definitely recommend Fantastic Diamonds to anyone and everyone. Thank you for the great service.
Excellent
118 reviews
Engagement Rings Wedding Bands Necklaces & Pendants Earrings Bracelets FOLLOW US
Fascinating Diamonds (fascinatingdiamonds.com) has 118 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
118 approved reviews, newest moderated first
Kim S.
Posted
Roger from Fantastic Diamonds was wonderful. His care and service was imaculate and I would definitely recommend Fantastic Diamonds to anyone and everyone. Thank you for the great service.
Joseph F.
Posted
I worked with Roger in picking out my, now, fiance's engagement ring. He was able to provide a lot of insight and experience. The ring came out better than expected (and he told me it would). Upon independent inspection of the product (I opened it, in box at a jeweler upon receipt - I would encourage anyone else to do the same so if you ever got scammed by on an online jeweler you could prove it or disprove it by opening a "new in box" at a local jeweler that you never opened or exchanged the diamond in the event something did happen with a less-than-reputable jeweler - this was not a problem with FD), the local jeweler informed me "I was lucky," that with 9 out of 10 online orders with respect to diamonds, there are "issues." I did my research before ordering from FD. I did note FD was a member of the Jeweler's Vigiliance Council (listed under Fascinating Facets if I remember correctly). Roger was able to ensure my ring got delivered before Valentine's Day, even sent it overnight as a courtesy so I could get it on Saturday instead of Monday even though this came at greater expense to him. FD is a trusted jeweler. I can say, upon reviewing for maybe close to a month, other jewelry sites, they have the most unique and best selection of engagement rings to choose from and they are reasonably priced. Roger was also able to do a custom design on the ring; which came out much better than expected. He also provided CAD files. We are still working on one addition to the ring, which I will be happy to update my review once we figure this out. We have received several compliments on the craftsmanship and quality of the ring and centerstone. If you are looking to save money by shopping online, I would encourage giving FD a go. Don't be afraid to ask a lot of questions, Roger will take the time to help you. Overall, we are very satisifed with the outcome. I am very satisfied with my purchase. Thank you FD.
A R.
Posted
We bought a ring and were nervous about buying online, but saw only excellent and responsive service. A problem arose (a small gem fell out) and we were worried, but Raj and the FascinatingDiamonds team were phenomenal - better than any other jeweler we have dealt with. They immediately took ownership, arranged to have the ring shipped back, promptly repaired and replaced the stone, and had it back to us in a flash! How they handled an issue speaks volumes about their professionalism. We will definitely buy from them again.
Zana V.
Posted
I was very reluctant to order something online, after going to several jewelry stores to get an idea of what I wanted and going through all the reviews I decided to contact FD. Working with Roger was very pleasant they actually had the design I wanted but with a different center. They were able to customize my ring for a very decent price, quality and timeframe. I love my ring and would deal with them again.
Carol R.
Posted
From the very first conversation with the jeweler on the phone to the completion of the sale, I found them to be professional, friendly and very knowledgeable about what I wanted to buy. I purchased a pair of Princess cut stud diamond earrings for my granddaughter. I wanted very fine diamonds and in an appropriate size for a 13 year old. He was very helpful and understood what I wanted. The earrings I purchased were beautiful, high-quality, with GIA papers which is what I had asked for. The earrings were very reasonably priced because I had shopped around prior to my phone conversation with the jeweler. My granddaughter was absolutely delighted with the earrings and I look forward to doing more business with Fascinating Diamonds!
Paul S.
Posted
The ring they created for my wife was perfect and she was thrilled. We couldn't ask for better service and will definitely use them again.
Anonymous
Posted
After reading many good reviews, I decided to order an engagement ring from Fascinating Diamonds. When the ring FINALLY came in (paid for next day shipping, but it took over 2 weeks to arrive), it appeared gorgeous and even better than the pictures. After a closer look, I realized the engraving was wrong, as they engraved the WRONG NAME on the inside of the ring. The wedding band was supposed to come with it also, but they failed to include it in the shipment. After numerous calls and emails, they finally agreed to fix their mistake. They promised it would be back to us within 3-4 business days. It has been almost 3 weeks and the ring still hasn't arrived. Horrible company. They make empty promises and they ruined my proposal. When you pay that much for a ring, you think they would at least double check the spelling.
Response from Fascinating Diamonds· Jan 30, 2017
Dear Jake's Fiance, You are absolutely right about 1. We forgot to add the band in the shipment. 2. we made a spelling error in the engraving. It was Christmas time and we were overwhelmed. We should have been more careful. After we picked up the ring from you, we did re-size it as per your request. We also sized the matching band which we had originally made and also fixed the engraving. The only positive we see in this transaction is that you found the ring set gorgeous and thought it was better than the picture. I sincerely regret the inconvenience caused to you due to error on our part. We have since taken steps to ensure that such silly mistakes are not repeated. Regards, Roger
Joseph C.
Posted
The ring Roger made my wife actually sparkles in near dark rooms!! The craftsmanship and quality of the ring is unmatched.