FastmailReviews of fastmail.com

I have been using Fastmail for my personal and business email for almost three years now. Fastmail and 1Password are the only two subscriptions I would never even think to cancel, and they work wonderfully together. Fastmail allows me to have email addresses for up to 100 domains, meaning I can create professional emails for all my needs and side projects. Also, the unlimited number of Masked Emails put a stop to all spam emails. I create a unique random email from my domain and give that to every service I sign up for. The integration with 1Password makes that as easy as creating a random password. If I ever receive a spam email, I know which service leaked my email, and with one click, I can stop receiving emails to that address. I already caught 2 Greek services that leaked my email either on purpose or by incompetence. Finally, the support is excellent! I needed them three times and they responded in less than half an hour. On top of that, the last time I contacted them was Sunday, and they managed to solve my issue in less than an hour by exchanging a few emails. I highly recommend Fastmail to anyone who takes their email address seriously and doesn’t want to be the product of a “free” service like Gmail.

I recently signed up for Fastmail's 30-day free trial, expecting to test out their services before committing to a paid plan. However, my experience has been extremely disappointing, and I believe their business practices are bordering on a scam. Here’s what happened: During the trial period, I began receiving crucial emails, including important verification and account-related information. Suddenly, Fastmail restricted access to these emails, and I was prompted to upgrade my account before I could view the contents. These emails were not part of some promotional or spam folder—they were essential to my personal and professional accounts. It feels as though Fastmail deliberately filters and withholds important content to pressure users into paying for an upgrade. This tactic is highly manipulative and unethical, as they essentially hold your emails hostage. This isn’t just a breach of trust, it’s eerily similar to ransomware behavior: withholding access to vital information until a payment is made. What makes this even more frustrating is that, living in Ethiopia, none of the payment methods Fastmail accepts are available in my country. PayPal doesn't operate here, and no local bank offers debit cards that support international payments. Despite reaching out to customer support multiple times and explaining the issue, their responses have been slow and unhelpful, leaving me unable to access crucial information. Fastmail advertises a free trial, but when they restrict access to your content unless you upgrade, it’s anything but free. This bait-and-switch tactic is misleading and feels like a well-crafted strategy to lock users in before they've had a chance to properly evaluate the service. To anyone considering Fastmail, be cautious. Their trial period is designed to create a sense of urgency, forcing you to upgrade or lose access to important emails. It's a predatory practice that should not be tolerated, and I encourage others to be wary of falling into this trap. If you’re looking for transparency, fairness, and a trustworthy email service, Fastmail is far from it.

They locked my account for no reason and no refund

I paid for the 1-year subscription this morning and they locked my account for no reason, no warning

From a technical standpoint, Fastmail is my top pick right now. No matter what I want to set up or which exotic email client I try to connect, everything just works seamlessly. Their range of features is also quite impressive. I'm a pretty seasoned email user with addresses across all the major providers today, and Fastmail matches or even outshines many of them. Fastmail's customer support is just fantastic. These folks manage to respond within hours, regardless of the day or time, even to seemingly simple or silly questions. They patiently, clearly, and kindly guide you through your issues, holding your hand every step of the way and showing genuine interest in helping. I've never encountered this level of support from any other email provider I've tried. This team of superheroes genuinely wants to help you, and it shows. I think even if the service (somehow) got significantly worse, I’d still stick with them just because of their support team.

While still dealing with Tyler Jones under Complaint PTN 1598856, I suffered the very unpleasant surprise that Tyler Jones or someone else inside Fastmail.com made 2 unauthorized charges to the Mastercard on file: Date: July 9, 2024 Dear Altair Pagani, Today we renewed your apagani AT fastmail.fm Basic subscription for 1 year. Your new subscription will expire on 2025-05-08. Basic subscription: USD $32.44 / 1 year - includes tax of USD $2.44 Opening account balance: USD $-8.81 Paid from Mastercard (**8287): USD $41.25 Date: July 12, 2024 Dear Altair Pagani, Today we renewed your apagani AT fastmail.fm Basic subscription for 1 year. Your new subscription will expire on 2025-07-11. Basic subscription: USD $32.44 / 1 year - includes tax of USD $2.44 Opening account balance: USD $-14.51 Paid from Mastercard (**8287): USD $46.95 This is shameful and confirms what other customers of Fastmail state: Fastmail reads your mail, Fastmail uses your credit cards on file without permission, Fastmail steals your content, and more

We recently faced an unexpected email issue with messages from a governmental office in Costa Rica. From the start, the FastMail team jumped in with exceptional dedication and persistence. They thoroughly investigated the issue and even went the extra mile by contacting the institution directly. Their collaboration ultimately revealed that the problem wasn’t on FastMail’s end. Although I initially felt a bit frustrated by the response time, I later understood that this was a complex, multi-tiered issue requiring in-depth troubleshooting. Given the level of personalized support we received, I can’t imagine Google or Microsoft offering this kind of service. FastMail’s commitment and professionalism have earned my loyalty for life.

Awful company that does not comply with data laws - they withhold your data and their support team of Quinn and Tyler try to fob you off when you want to access private information. Had to involve solicitors and they have tried to ignore our solicitors also. Unethical company DO NOT USE or your data will disappear also. Legal Team and Data privacy team do not exist so be warned!!!