Email and calendar made better! More productive, lightning fast, simple and built to save you time. Fastmail has been the leading independent email service since 1999.
Fastmail (fastmail.com) has 253 customer reviews on Consumer Courier, with an average rating of 3.8 out of 5.
Also known as
fastmail.com
Website
fastmail.com
Category
Internet & Software
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
Privacy-respecting, supports WebAuthn, good mobile app
I was looking for an email service to migrate to from GMail. My main requirements were:
- based in a country with strong privacy laws
- supports custom domain
- has a first-party mobile app
- 2FA using WebAuthn (including in the mobile app)
Fastmail was the only option I could find that satisfies these requirements. So I went for it, and so far I'm happy with it. Some power features like template emails are a little hidden away, but they exist.
AS
Ashfaq
Posted
Fraud email provider
Fraud email provider
receiving invoices, I never signed up and don't even know they existed and receiving invoices in email for no reason
AH
A H.
Posted
I'm really enjoying Fastmail
Setting up a family domain with four users was pretty straight-forward as was importing email from my previous server. The apps work well and features such as snoozing messages, masking (temporary addresses), aliases, etc are really useful. You get lots of storage for the price. If I had any criticism it would be that the UI needs optimisation in places but these are minor niggles, it's still five stars.
CC
Christopher C.
Posted
I have been using Fastmail for over ten…
I have been using Fastmail for over ten years. It's fantastic, helps you easily do anything you need to set up a business with users, is reasonably priced, and most importantly is private. To me, simple is great.
SH
Shahriar
Posted
One star
One star - only because I can't give Zero star rating.
Business class email - do me a favour. In what business is it acceptable to raise a support ticket which gets responded to 4 days later with a reply that says the issue needs to be escalated and will take another week?
The only telephone number they have is a FAX machine - Come on, REALLY????
Terrible service, Non existent communication and impossible to speak to anyone, anywhere in the world ( I have tried).
Response from Fastmail· Oct 19, 2024
Hey there, Shahriar! Back in 2022, when you left this review, our average first reply to a support ticket was sent after about 9 hours. Our average for 2024 is under an hour. For othat's receiving the issue, investigating, and responding)
You're right that we provide support via email and our online form only. This allows us to provide higher quality, more informed responses, and to provide those responses for more hours of the day.
In an effort to ensure our support team is available nearly 24/7/365, we provide support via our ticketing system and email only. Running a call center would not allow us to have the same level of coverage across the globe, nor would it allow for as much time to be spent on each ticket raised, and we wouldn't be able to provide the same level of detail over the phone.
Some issues can be addressed fairly quickly, however our customers sometimes need more involved responses that need eyes from multiple members of our teams, and would not be able to be addressed within a short (or even long) phone call. As such, we best achieve this through the time allowed via email. It sounds like this happened for you--we're proud to be a company that regularly shares customer issues directly with developers and can have those issues solved within a few days!
If you'd like to reconsider, we'd love to have you back! https://www.fastmail.com/try-it/
LO
lookgrant
Posted
Long time satisfied user
Long, long time user of Fastmail (10 to 20 years). Have tried many, but am consistently pleased with the functionality, cross-platform/cloud apps, and integration with applications like Apple Mail (my client). Had one major event when mailboxes disappeared, but the service support was able to recover the messages after serious panic. I have 40GB of messages and attachments entrusted to FM.
GW
Gyula W.
Posted
Great and reliable service
Great and reliable service, using it for more than 4 years. Mobile app is also very good.
RM
RM
Posted
Trustworthy, elegant
Four years ago I decided that products I pay for, over ad-supported, may be more trustworthy. Fastmail is more trustworthy, more transparent, and it consistently and carefully evolves features. This is a great tool and I hope to continue to take advantage in the years to come.
