fi.google.comReviews of fi.google.com

Google FI support is poorly trained and reading from a script. If you’re having an issue that can’t be solved by resetting network settings, you’ll probably need to transfer to another carrier

worst company! SCAMMED ME!!! Don't use this service EVER!!! Signed up for a promotion, got the phone, activated the service under the wrong email, called to have the issue resolved only for them to keep me on hold for hours, then take days to "rectify" the issue and never did, I missed the promotion waiting & they charged me for the phone. called a supervisor, for them to switch the email out in seconds!! and said promotion would be honored. A LIE! CHARGED ME FOR PHONE!!!

I had no issues until I needed to use my warranty — and that’s where everything fell apart. My warranty covered a replacement device. I received a confirmation email saying it would be delivered. It never came. After three hours on the phone with three different representatives, I found out it had never even shipped. One rep told me it was because I hadn’t returned my broken device first — but my confirmation email clearly stated I had 14 days after receiving the replacement to send it back. When I pointed this out, I was told to “read between the lines.” A week later I finally got an answer: they were out of stock. Three weeks from the date of my claim to receiving a replacement device — and when it finally arrived, it wasn’t even the right one. They offered me a different model without disclosing it was inferior to what I originally had. Nobody mentioned that at any point in the process. I never opened or activated the device. They are still refusing to replace it with a model that matches what I originally had. And to make it worse, I am still being charged my full monthly bill for a service I cannot use — because of their failure to fulfill a warranty claim I was entitled to. Zero accountability, outsourced support that can’t give consistent answers, and a warranty process designed to wear you down until you give up. Buyer beware.

This service deserves no stars. I haven't even had service for a week and they cut my phones off for a $.10 unpaid balance. After I paid what was stated on their bill. I kept receiving an unknown charge, as they never specified what it was. Then ilafter leaving work, I tried to use my phones and it said my Sim cards were not active. I had to drive without any service whatsoever. Only for me to be put on the line and told I needed to pay 10 cents as the bill was actually ten cents over what I "manually paid". I told them that it was what their statement said not what I went out of my way to pay. Then they say no worries I just have to pay ten cents. I cave and go to pay only for the minimum amount to be ten dollars. Of which the clueless customer service rep had no knowledge of. He would not waive the ten cents as I hadn't seen anywhere stating that a ten cent charge would occur. Told me to pay the 10 dollars and that he would "credit me" on the next bill. To which I asked if he would give me a credit I wouldn't have to pay. O ly for him to say no, it would be the ten dollars I'm already paying. Spent 30 minutes asking for a supervisor. The supervisor was "unavailable " but not unavailable for him to put me on hold and speak to a supervisor. Only for him to come back and tell me that I had to pay the 10 dollars and that the supervisor could email me. This is the absolute worst service I have ever used. If it wasn't for the fact that I caught it on a deal and it is rhe only service available for my current watch. I would've run back to my old company. Currently looking for any company I can switch to.

Where do I start? Well, this company sucks I just bought 2 phones from google fi and they are definitely trash. I ordered them in May and since then they have either been too slow to use or just keep saying restart your phone. The phones were actually refurbished phones, and you are not told that at all. I ordered the Samsung A17 not knowing that the operating system would crash. I'm being told I would have to send in the phone and wait for them to determine the phone is defective which leaves me without a phone or they can put a hold on my credit card for a new one until they get the bad phone back which I definitely am not doing either. If the phone is no good then I should be sent a new phone. Google FI Sucks I would never recommend them at all.

If I could give Google fi zero stars I would. They have been nothing but useless. They literally canceled 4 of my orders and didn't give a reason. When I tried to contact them literally everyone I came into contact with was an absolute MORON. Less than useless. They told me to change my payment. I did. Still cancelled. Now they want to cancel and pay a prorated bill. I didn't even get to use my service. I will not be paying it.

I signed up with Google Fi, since I am in the military and needed a good international phone plan. Connected with this, I signed up for a deal: I purchased a Google Pixel 10a, and I was promised that, for making this purchase, I would receive $30 per month off for the first 12 months of a $65 per month Unlimited Premium plan. I only bought the Google Pixel 10a, which is not a very good phone, for the deal. Then, after my first bill came through, I was not given the promised discount. I called customer service about this, and they said I needed to have associated my Google email with my phone upon purchase. However, when I purchased the phone and signed up for a Google Fi account, a service representative assured me that everything was good-to-go for my discount. I was never told anything like, “To make this discount work, you need to link your phone to the email we have on file.” Also, nothing like this was given in any instructions connected with the discount offer. So, I was lied to, and the response from Google Fi customer service has essentially been, "Well, it sucks to be you." Additionally, I signed up for Google Fi's Unlimited Premium plan, and I was promised the ability to make calls to U.S. numbers at no additional charge. This has also been a lie: I call other U.S. service members on a regular basis, since my job requires this, and I am charged extra for making international calls. I specifically switched to Google Fi, and signed up for their Premium Unlimited plan, so I could make international calls, to U.S. numbers, at no additional cost. Similarly, I bought the Google Pixel 10a specifically for the promised discount. In either case, Google Fi has failed to fulfill its promises to me, which I was very meticulous about clarifying with over-the-phone customer service agents before signing the contract. My recommendation is do not give your service to Google Fi. Do not believe this company when you are promised a discount or promotion. You will have to spend a lot of time trying to get Google Fi to honor their deals, and in the end, like me, you might just be told, "I am sorry, too bad for you." Additionally, do not believe Google Fi customer service agents when they tell you everything is in order and will work out per the promised deal. Again, this company has no intention of giving quality customer service, such as by making good on any deals they make. Rather, while they will charge you full price for everything, they will not perform their part of the exchange by working with customers toward achieving win-win outcomes. Instead, from my experience thus far with Google Fi, this company believes in win-lose: the company wins, and the customer loses. Google Fi's ability to deliver on its promises is horrible, and its customer service is equally deplorable.

If I can give a no star I would definitely do it. I purchased an Esim card that didn’t work and they didn’t even want to refund me.