fi.google.comReviews of fi.google.com

I had Google Fi service for many years and was overall happy with the experience, but the quality has eroded over the last a few years. For example, they market their Unlimited Premium plan as being able to use your phone abroad and unlimited in many countries without needing a local SIM (which is true), but what they don't tell you (unless you read the fine print) is that you need to come back to the USA every few months and remain there for at least a month to not have your international data suspended. Thankfully, my phone has dual SIM, so when I was in Malaysia and they unexpectedly turned off my data, I was able to convert my Fi service to an eSim, change from the Unlimited Premium to the Flexible plan (so I could still have SMS/voice on my US number while abroad), and then I just installed local SIM cards for data as I traveled to different countries. Had my phone not been dual SIM, I would have lost access to my US number (and 2FA banking PINs, security codes, etc.) while abroad in a foreign country. Next, I was recently thinking of returning to Fi due to their new promotion to qualify for a nice phone discount/rebate. It clearly says in their marketing that a "new Fi customer" is someone who hasn't had Google Fi service for 180 days. But, even though my last date of service was July 27, 2025 and today is February 28, 2026, I am told today that I would not qualify for the promotion since 2 billing cycles need to fully complete to "end service" as they see it, so a reasonable observer would have easily been tricked into a contract and purchased a new phone without any discount. But, after doing some research, I learned about Tello as an alternative, while is lower cost and allows access to your US number while abroad without ever shutting off your service unexpectedly because you didn't come back to the US within a few months. On a positive note, the App is simple and easy to use, and the billing each month is clear and easy to read. Overall, Google Fi used to be great, until it wasn't.

If you thought regular telecom customer service was bad, you haven't met Google Fi. They will not refund you even for their own mistakes. We cancelled our 7-day free trial 4 days in and were still automatically rolled into a month of service. It didn't matter that we could show them the email saying that we had cancelled and we would not be charged. The other reviews here are correct: there are no higher-ups to appeal to, the reps claim if their automated system reflects a charge that it must be right, and they are unable to explain their own terms and policies. Three stars because the phone service itself seems alright so far.

When I switched to Google Fi, I had been with Boost Mobile for 20+ years. I switched because Boost had absolutely zero service where I moved and I needed a plan that didn't break the bank for 5 people... Fi has been decent for the most part but I have had the worst experience with buying phones. They use a bait and switch ad which advertises "buy and activate and keep service for 120 days to keep instant rebate." Shortly after activating, messages to "transfer a number from another carrier or lose your rebate" start coming. When you call to ask for clarification, you learn the fine print says you must keep active for 120 AND import a number... It doesn't matter my daughter is not a new customer, she lost her old phone and access to that email with it, so we created a new Fi profile with a new email and removed the old profile. They call that a new account, and won't help to reconciliate the two accounts into one. Great work for a multi billion dollar company to pad the bottom line off the backs of its customers with fine print... Just be sure to assume anything you buy from the Fi store will be full retail, not the advertised price. Yes, there is a little blue hyperlink to "see details" but their idea of "new customer" and "old customer who needs new phone with new email" are incompatible. Old customers needing new phones and new phone numbers with a new email get no consideration at all.... With all that being said, the service is great and I can use my phone most places I travel to with rare occasions of loss of connectivity. I travel on a lot of rural roads and that is impressive. Google Fi is a great carrier for phone services. Data is a bit slow in these rural areas but still usable. If they could bring their customer appreciation levels up to match the quality of the phone and data services, it would be a complete winner

Look, the service itself is good. I don't really have an issue with dropped calls or anything like that, and I usually have a pretty good signal. Overall, I'm happy with the service and the options we have. It's affordable and works well most of the time. But lord help you if you need to reach out to customer service. For one, the reps clearly copy and paste from a script, which wouldn't be an issue if that script wasn't so incredibly limited. Honestly, I don't even know what the point of their chat and email options are because the person you chat with can almost never fix your problem and you end up jumping through hoops and waiting and waiting and waiting for a higher-up to address the issue. (And, by the way, you seem to have more luck getting someone to actually address and fix the problem if you're male. I've tested this multiple times and they always respond quicker and more efficiently when my "husband" is the one reaching out.) Once you finally find a solution to your problem, I hope you're ready to pay a bunch of ridiculous fees. It doesn't matter that your phone is under warranty and you pay extra ever month for additional coverage. They will squeeze you for every penny they can. Sometimes they tell you about the fees and other times you're hopping back on the chat to figure out why the hell you suddenly being charged an extra $100 (or more). So, to sum up: Price: Good Cell Service: Good Customer Service: Bad Overcharging: BAD