fi.google.comReviews of fi.google.com

First, I kept my old T-Mobile number. After a week my phone stopped working. I ended up just going ahead with getting s new number. Now Zi'm receiving two bills. One for $100, and another for $60. I used chat to speak with customer service. They denied it happen. Now I'm on how forever. 40 mines

Google Fi has been charging me for 2 device protection fees for 27 months. I've only had one active device the entire time; the other was traded-in/returned to them. I've also only been paying for usage of one phone, so I'm not sure what device they were pretending to protect. It's $5/month for protection (so $10/month in my case), so they bank on the customer not noticing. Once I did, they refused to refund me because I didn't go into my account and cancel the protection on the inactive device, so it's a valid charge. What? The protection plan should automatically end when the device is inactive; what a way for a multi-billion dollar company to take advantage and then to not even rectify the situation. I've been with Google Fi for 5+ years, but I'm now looking to make a change.

The data connection in Geneva is very unreliable, which makes it hard to buy a ticket when a bus is about to leave. Often zero data connection, other times uselessly slow. If I restart my phone, I get 5g for a while, then it goes bad again. This is my 6th trip to Geneva with Fi, and it worked well in the past, including 2 other times with this same phone.

The actual phone service isn't bad, and they cost and promos are nice. Unfortunately when things go wrong support services are beyond useless. They are in fact complete blobs. They CANNOT do anything. They don't even read what you send them half the time, and they do not understand how to help all the time. I can recommend the phone service, but only if you'll never need their help.

BEWARE OF HIDDEN CHARGES! Although they sell themselves as a low cost provider, over the course of the ast five years, I have run itno hidden charges again and again. This past time as the last straw -- faced with an inoperable Pixel 4A, I upgraded to a 6A and contacted them to make sure I understood all charges involved. They assured me the only equipment cost was the $15 monthly 6A subscriptio plan since I had paid off the cost of my 4A. Then I got the first bill with the new phone -- I am now having to pay for TWO $15 a month phone subscriptions sinc they say I have four months left on my 4A subscription pln. ??!! In other words, you're going to have to keep paying on a Pixel phone that crashes and (literally) burns even after you upgrade and upgrading does NOT start the term of the subscription service over as is standard elsewhere. To sum it up: service is fine; coverage is fine; customer communications and service is NOT fine. I'm tired of phone bills that routinely hit $90 a month when they make a big deal out of it being only $20 a month for one person plus the $15 phone subscription charge.

What good is a service without voicemail? Does not work with Samsung phones. Support can't figure it out. No call back from the service to figure it out. Pass

I want to pay off my phone and the only option that they give it to add it to your next billing cycle. I called and explained that I want to pay it off now and not three weeks from now. They refused to let me pay it off before the next billing cycle. I kept saying that I don't want to wait. I want to pay it off now. They still wouldn't let me. I have never been treated this way from any carrier. I will be taking my business elsewhere.

I give them 2 stars instead of 1 mainly because the ease of use on international travel and overall cell coverage are good. But their customer service is god awful. I've had to deal with them a handful of times in the last several years and every time has been a nightmare with the service rep unable to do anything without escalation and then it taking days sometimes weeks to hear anything back. Any attempt to call in to get an update is met with an "please wait until someone contacts you". I'm finally fed up enough and will be taking my business elsewhere.