dan W.
Posted
Don't ever do business with this…
Don't ever do business with this company they are a scam. First product I received from them, the leads to the motor were poorly soldered and broke. Motor is worthless now. Ordered a second car from them 2 weeks ago. Got tracking info showing it was shipped, went to new jersey and then portland for delivery today. Product was not delivered and all of a sudden the tracking info is no longer available....suspicious. I called customer service to check and I was told that item is out of stock on backorder with no estimated time of availability. Requested a refund and got the run around. Hopefully I'll get my money back but I'm not holding my breath. Absolutely horrible customer service. It appears they are a sham company. Take your business elsewhere.
Response from FMS Hobby· May 23, 2025
Hi there! Thank you for bringing this to our attention! To help resolve your concern quickly, could you please share your email address and order number with us? We've already escalated your case to our dedicated support team, and they'll be reaching out to you shortly. In the meantime, we recommend checking both your inbox and spam folder in case our response gets filtered. For immediate assistance, you're welcome to contact our live chat support or call us directly at +1 (844) 436-7727 (Monday-Friday, 9AM-5PM EST). We truly appreciate your patience and look forward to making this right for you!