Chuck F.
Posted
Worst hosting company, even worse humans
I had a very disappointing experience with this service. Not only was the overall performance subpar, but the servers were highly vulnerable to DDoS attacks. When I reached out for support, I was met with unqualified “volunteer” staff who insisted on remotely accessing my personal computer instead of assisting with the server itself. Rather than providing solutions, they dismissed the issues, joined my game server, and behaved in an unprofessional and antagonistic manner—going so far as to claim the problems were my fault. Despite canceling within the first week, they refused to offer any refund for the three months paid in advance. I strongly advise others to avoid this overpriced and inadequate service.
Response from GoodLeaf Hosting· May 6, 2025
Hello, we told you how to stop the ddos attack but you failed to take our advice, the staff member you talked to was not volunteer and was a paid staff member, he was offering you additional support outside of our official channels, you were provided with 2 solutions which you both denied, both solutions wouldve only taken less then a minute to do, instead you said your done no harm no foul, obviously that isnt the case since you left this review. The client currently owes us $500 in development related fees and has been ignoring support, if the debt is not resolved it will be passed to a collections agency. Your review also came back as 100% ai generated, you were on a fully dedicated 7950x with 192gb of ram (free upgrade from 128gb) so its not possible for the performence to be subpar https://imgur.com/a/POwdg8Z