GoodLeaf HostingReviews of goodleafdev.com

noting fake about this review. they are rude they lock you out then charge you. then suspend you. owner is rude and thinks he is better then everyone. dont use this company save your self a head ache

customer service was unprofessional, was talked to out of pocket, called a "retard" by the owner, services were never rendered and then canceled.

I decided to go with GoodLeaf hosting because I needed a switch from Pine hosting as I didn't have full control really and there was no option to use MariaDB. I did run into an issue when trying to purchase a service, but I contacted support and they responded quite quickly and the customer service was great!

I made a ticket inquiring about more storage and had mentioned my old host compensated for windows and they proceeded to start a whole argument demanding I tell them which hosting companies do this and such and after I said that was pretty darn rude they SUSPENDED my VPS with no warning in an attempt to make me lose my fivem server however I back up my server daily thank goodness. The owner of this so called hosting company proceeded to private message me to keep arguing in which at that point I did curse him out as that is NOT ok. He then proceeded to message my wife in which didn't go well for him either. This is NOT a good place to spend your money. Edit: I dont care how many times you try to flag my review I will fight it everytime. There is no false information shared here if anything I left some details out. Thank you Trust Pilot for keeping my review up!

Highly recommended for a FiveM server. Good Leaf provides a great service and was able to match competitive pricing. Has one of the best ddos protection methods out, without breaking the bank. Holds true to their 99.9% up time and offers lightning fast response times in tickets as well as their 10GBps connections. Grab a dedicated server from them you will not regret it.

Amazing service and support

I am writing this to alert the community about my experience with GoodLeafDev. What started as a standard VPS purchase quickly turned into a textbook case of "bait and switch." 1. Hidden Fees: I purchased a VPS advertised with high-capacity DDoS protection included on the sales page. Immediately after payment, the staff opened a ticket demanding an additional $10 just to activate the protection I had already paid for. 2. Verbal Abuse: When I requested a refund based on their 48-hour guarantee, the support interaction became extremely toxic. Instead of professional assistance, I was met with severe verbal insults and vulgar language from their representative. 3. Retaliation: Shortly after I initiated a dispute, my account was banned from both their Discord and their website under the guise of "conduct towards staff," effectively locking me out of the service I paid for and attempting to remove the evidence of our conversation. 4. Predatory Terms: Their legal terms include threats of excessive "administrative fees" for payment disputes, which seems designed to intimidate customers from exercising their consumer rights. I have full documentation, including invoices, screenshots of the hidden fee demands, and the unprofessional conduct of their staff. I successfully recovered my funds through a dispute. Stay away if you value transparency and respect.

I had fully migrated to another provider and simply wanted to cancel my two VPS servers at the end of the billing period so I could finish backups and migration. This should have been quick and routine. Instead, it became a nightmare of incompetence and obstruction. My first cancellation request clearly asked for an end-of-billing cancellation. Agent J denied it as too vague, not valid, and possibly not from the owner. I restated the cancellation multiple times. Agent J then canceled the entire request himself and forced me to resubmit. I had to request cancellation at least 5 times before they finally processed it. And they only cancelled it after I told them to immediately terminate the services, since Agent J had refused to acknowledge my earlier request. That was my very last request because I wanted to end the conversation with him. Their later claim that my request “wasn’t clear” is a complete lie. After the services were terminated, I opened a ticket to remove my payment methods. I repeatedly told them there were zero active services, and I am the owner. Agent J first said the system removes them in 90 days, then refused. He admitted in writing there is no such policy in their ToS, then claimed the cards aren’t even stored here but with Stripe — yet still refused to remove them. At least 4 separate refusals in one ticket. When I complained about Agent J’s behavior, Agent Y defended him instead of helping, saying they couldn’t do anything because Agent J is the manager. The whole team protects incompetence from the top down. Their company's reply to my removed review is pure gaslighting and lies. They claimed my request wasn’t clear on timing — false. Called it “standard process” — false, they canceled my request anyway. Said they never tried to make leaving difficult — false, every step was obstructive. They defended the $350 fee threat as normal and blamed review removal on naming staff, while their positive reviews (including highlighted ones) freely name staff. Complete hypocrisy and double standard. The reason I left (their VPS was slow, confirmed by my whole team) was perfectly valid. I should not have had to justify it at all. I have full screenshots and logs proving everything. This was not simple incompetence — it was deliberate, repeated obstruction protected at the management level. I will never use GoodLeaf Hosting again and will never recommend them. If you ever plan to cancel or leave, stay far away from these people. Update – May 19, 2026 GoodLeaf repeatedly tried to have this review removed by flagging it multiple times and they lied in their reply to my review. After I submitted proof, Trustpilot reviewed it and restored the review. This shows how far they were willing to go to silence legitimate feedback. Everything written above is fully documented. The truth has to come out. Update – August 11, 2026 GoodLeaf Hosting has updated their official response after several months, attempting to reframe their behavior as standard protocol. Their claims continue to directly contradict their own support ticket records: On Cancellation "Clarification": The company claims staff were simply avoiding "data loss." The initial support ticket explicitly requested an end-of-billing-period cancellation. Management denied the initial request as "vague," mockingly stated they were happy the service would continue, and forced a re-submission of a formal request. The cancellation had to be explicitly demanded 5 separate times within the ticket chain while management continually refused and denied it before it was finally processed. On Stored Payment Methods: The company claims staff explained how to remove payment methods. In reality, management fabricated a non-existent "90-day system hold," admitted in writing that no such policy exists in their Terms of Service, and repeatedly refused to remove payment cards from the client portal. To this day, months later, payment information remains trapped on the site despite zero active services. On the $350 Dispute Fee: The company defends threatening a $350 fee sent to collections as standard ToS policy. In practice, this threat was explicitly weaponized to intimidate a departing customer out of exercising credit card dispute rights. Complete, unedited screenshot logs exist verifying every single message cited above. Corporate spin cannot rewrite written ticket transcripts. Potential customers should be aware that once an account is created, billing details will not be removed upon request, and leaving will involve maximum friction.