HostwindsReviews of hostwinds.com

meet some trouble, I have changed the server access password on the web page, but I'm not be noticed cleanly that the server need be rebooted to apply the change, it wastes me much time.

I paid $62.91 for one of Hostwinds VPS services on 15/1/2021. As I tried same day to deploy the service for which this payment was made, another invoice was generated for me -a hidden cost for $29.01 that I was unprepared for. Pissed off I contacted Support and a "Front-Line Engineer" tried to justify it. I politely requested that he points me to how I can process a refund for my $62.91 and he responded thus, "If you wish to cancel a service, you can request cancellation from in your client area following this guide: *link* Once done, please update this ticket and we will get you refunded. As the Billing team will be out for the weekend, the refund may wait until Monday, but it won't affect the amount." I promptly went ahead and cancelled the service and expected my refund to be processed by Monday as was told. One month later when my refund had still not been effected I reached out once more to Support. "I see that you cancelled shortly after we replied to you. However, as instructed, you did not update the ticket for your refund. As such, all we can offer at this time is account credit." I told the "Front-line Engineer" called Andrew O that I have no interest in purchasing any service from Hostwind and will prefer a refund. Below is the response I received, "Do you not see the bolded section of the last message? "Once done, please update this ticket and we will get you refunded." You waited a month to update us. Our refund policy clearly shows that you have 72 hours to update us after cancellation for the refund. You can find full details about our refund policy here *link* Thank you, Andrew O Hostwinds Front-Line Engineer" So for not updating the so-called Ticket, Hostwind has decided to seize my hard-earned money. I sure hope they need $62.91 more than I do. I will neither pay for a Hostwind service again nor even take it for free if my life depended on it. A lack of transparency was the reason I cancelled a service I paid for. "I have found that with hosting services if you don’t get transparency up front you won’t get it further down the line..." This was what I wrote to Hostwinds on the day I cancelled and it truly came to pass. I of course wish now I had taken the time to see their customer reviews before taking the plunge. 18% of customers who reviewed -as at the time of writing- rated the company BAD! Another 4% rated them POOR! That would have set off alarm bells from the beginning. Hopefully my experience will save another poor schmuck like myself from falling into the traps of this unethical and unscrupulous company.

Charged me for 2 months after I canceled because their support representative apparently told me the wrong thing. Even acknowledged it was their fault, but still refused to give me a refund. Will never use this service again.

excellent ...........................very good

These guys are the most professional online guys I've ever done business with please keep up the good work

I started a VPS hosting for a month to test and to experience the service. But could not pass the installation stage. After hours of working on the multiple issues I have simply given up. The support is fast to react but that does not mean they can handle any issue. They kept asking for details and for pictures, even for the most simple ones that should be handled easily. At the end, the tickets are escalated to a higher support level and nothing happens there. I spent 10 straight hours. 10 hours for installation of the site. and it did not work and had to point back the site to my previous hosting. I believe reliability is the main bottleneck for many hosting providers including hostwinds. They say it is managed VPS but nothing is managed indeed. Even you have to install and upgrade the cpanel and cpanel plugins. Even after that you end up with a mess. No matter what you do the SSL never works. They cannot handle even a simple SSL issue. Stay away!

I was unable to review / change my cart before submitting the order. Either I missed a link/command button to do so or there was nothing there.

They are so serious! there is always someone to help you if you get problems via live chat. I'm a student and the possibility to get a 5$ vps with custom ISO installation (Ubuntu) is such an opportunity. Thanks Hostwinds