HVAC DirectReviews of hvacdirect.com

Purchase and delivery were great, until the mini-split quit working (2 years later). Daikin Corp confirmed 3 years left for unregistered warranty and to contact original supplier. HVAC-direct has been responsive, but their Warranty process is so cumbersome and restrictive that I cannot get my customer's unit fixed under warranty. HVAC-direct clearly wants sell new equipment but doesn't care about repair or service... All this while my customer is shivering in his home...

We just updated our heating system to the ACIQ extreme heat series. From start to finish the experience was flawless. Not only were the prices almost half of most other quotes, the customer service was on point! The friendly staff answered my questions promptly and also gave some recommendations that ultimately saved me some money. The unit is whisper quiet and for the first time ever the temperature in our home is stable and comfortable. Can’t recommend enough!

Purchased two suz/svz heat pump combos from these guys. We’re talking 14k plus in parts. They screwed up the order at every turn. When building the kit on their website, it only had options for the wrong thermostat and wrong sized line sets. Called to place the order instead. Individual on the phone reassured me that the thermostat they had selected would work, and that they had in fact selected the proper line sizes. He sounded like he knew what he was talking about, so I went with it. When the stuff arrived it was obviously wrong. Spent hours on the phone explaining to their techs why a cielo breez max wouldn’t work on a Mitsubishi heat pump split system. They eventually returned it. They did not sell, or know about the downflow kit required for svz air handler. After returning the line set, they sent me a new one that was not insulated on the liquid line. Mitsubishi requires insolation on both lines, plus I paid for it the first go around. It was also missing the liquid line altogether for one set. Had to return again and source elsewhere. All in all, was an exceedingly frustrating experience. Would never use them again.

Customer support is severely lacking. I bought a mini-split system from them. It didn't work. Their attitude: "that's your problem".

Purchased a 48000Btu ACIQ minisplit from HVAC Direct. 3 weeks after purchase, one of the cassettes stopped working with the error code FH-07. HVAC Direct stated that ACIQ technical support and HVAC technical support were one and the same. They stated that I needed to call a technician to diagnose the problem, then they would pay for the part and then I would have to pay to have it installed and to have the ceiling tongue and groove replaced. Great for a $30 part it will probably cost in the $1000 range to have it fixed. If it happens every 3 weeks like what happened with the first unit, the total cost of the unit over a 10 year period will be $170,000. So I am not satisfied and will be looking at either small claims court or hiring an attorney.

Chris was very knowledgeable and was able to work with us in an efficient way. He did an excellent job.

This is my fourth ACIQ unit! these units have out lasted their highly promoted, name brand companion units! Great value for the price!

Good service from when I called in to when my unit got delivered.