HVAC DirectReviews of hvacdirect.com

I ordered on line an received the furnace 2 days later! Very happy with the entire experience! HVAC was very communicative throughout the entire process. Couldnt be happier

We purchased a big fan for our living room and love how big and efficient it is. It was simple to order and receive. We haven't had any problems.

Took 3 separate times to get a compete unit. We waited over 4 weeks. As a contractor this is completely UNACCEPTABLE! Don’t waste your time…

Aliece caught and helped me correct a mistake. She gave me options and made it easy for my to get the right product.

Renee is truly an asset to your company !!! She is professional, kind and courteous every time I had interaction with her. She follows through when she says she’s going do something. From complaints to returns to making sure everything is attached to your order number. She truly gives you peace of mind. There should be more people like Renee in customer service.

Aliece was very informative and understanding not to mention prompt in granting my request. I will definitely be doing business with HVAC direct in the future.

The AC outdoor condenser I bought 4 months ago stopped working in the middle of the hottest day this summer. I called tech support and can't seem to get anyone on the line. I was told the would call back withing one or two days. I was surprised that it would take that long in a situation like this. If your system they sold you fails, don't expect any help from them. Your on your own.

Sold us a broken minisplit. It was damaged during shipping - they told us it was only cosmetic damage, to keep installing it. Then during the installation by a licensed electrician, the electrician said the part looked used and the connectors were warped. We contacted HVACdirect.com again and they said no, it was a new unit. It was missing bolts - they said that happens. It never turned on. The electrician (who has installed 2 other minisplits for us at various properties) verified that it had power running to it; that the machine was broken. We reported this to the company and they said there was nothing they could do -- at most they might replace the broken part if a HVAC diagnostician came out and determined what part was broken. They refused to pay for any installation fees, or to replace the item.