HVAC DirectReviews of hvacdirect.com

Best customer service! Starting with the customer service agent, Christina, who transferred me to Nick the Sales Person. I have never purchased a mini split and Nick was so helpful, and honest, giving me choices, his recommendation, but not pushing my decision. I'm very satisfied with the price quoted as well. I recommend this company and will purchase from them again.

Great company with great prices! Equipment arrived in a timely manner with minor cosmetic damages and was refused without hassle. Equipment is working perfectly.

I was having difficulty with receiving emails about an order I had placed and Aleshia went the extra mile to correct the issue and ensure that I would receive future emails. She was pleasant and professional. This interaction caused me to want to continue to do business with HVAC Direct. Thank you, Aleshia. Thank you to Aliece, as well, for her assistance in making this review possible.

Amanda was very responsive and helpful. I wish all customer service folks were as good as she is!

No matter what product you sell, it’s the employees that really seal the deal. When you have an issue and have called twice to get it corrected and you feel like the 20 minutes on the phone was a waste of time and you finally get someone who sincerely cares and gets it corrected and then follows up to ensure you are happy.

I had ordered a Trane AC unit and after a week I received an Email that they don’t have that AC and someone will contact me. I replied to that Email that I was not happy. Isiah was able to locate one at the manufacturer and have them ship it to me directly. Thank you Isiah!

HVAC Direct has been a nice experience from start to finish. I'm quite happy with the system I bought, and their technical people have been very helpful and very pleasant.

Quick, relatively informative responses.