jacket-hub.comReviews of jacket-hub.com

Response from jacket-hub.com· May 9, 2025

Hi Steve, Thank you for your feedback. After checking our records, we were unable to find any order, email, or account information associated with your name in our system. However, we’re truly sorry if you’ve had a negative experience. We’d love the chance to understand what happened and assist you properly. Please reach out to us at [email protected] with your order ID and a brief description of your concern — our team will be happy to help resolve it as quickly as possible. Warm Regards Dordal Alvin

Response from jacket-hub.com· May 9, 2025

Hi Janny, Thank you for your feedback. We’d like to clarify that your full refund was processed successfully, as per our communication and return policy. We understand how frustrating online shopping can sometimes be, and we're genuinely sorry for any confusion or inconvenience caused during the return process. As noted at checkout and in our policies, some of our products are shipped from and returned to our international fulfillment centers, depending on the item. Despite the situation being resolved, we’re always here to make things right and improve. If there’s anything more we can do for you, feel free to reach out to us at [email protected]. Warm Regards Dordal Alvin

Response from jacket-hub.com· May 9, 2025

Hi Inge, Thank you for your feedback. We’re truly sorry to hear about your experience and for any inconvenience caused with your order. We understand how disappointing it must have been to receive the wrong size, especially when it was intended as a gift. While we do ship globally from several fulfillment centers, including South Asia, every item is expected to meet the product description and size specifications. Unfortunately, since the issue was reported after our 30-day return window, our system couldn't process a refund automatically. However, we still want to make things right. Please reach out to us at [email protected] with your order number and details, and our support team will do their best to assist you with a resolution. Your satisfaction matters to us, and we appreciate the opportunity to improve. Warm Regards Dordal Alvin

Response from jacket-hub.com· May 9, 2025

Hi Diane, Thank you for taking the time to leave your review. We're truly sorry for the frustration and inconvenience you've experienced. We want to clarify that your full refund was indeed processed on our end, and we’ve shared confirmation of this with you multiple times. If the amount has not reflected in your account, we kindly recommend contacting your bank directly, as sometimes financial institutions may hold or delay refunds due to internal processes or verification reasons. We understand how upsetting this has been and we’ve done our best to assist you every step of the way. Please don’t hesitate to reach back out to us at [email protected] if you need further help—we’re still here and committed to resolving any concerns. Warm Regards Dordal Alvin

Response from jacket-hub.com· May 9, 2025

Hi Monty Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. Please note that every company operates under its own policies, which we always encourage customers to review prior to placing an order. In your case, your order had already been processed and moved into production, which involves costs on our end. As per our cancellation policy, once an order is in production, a 30% deduction is applied to cover those expenses. We truly appreciate your understanding and are always here to assist further if you have any additional concerns. Please feel free to reach out to us at [email protected]. Warm Regards Dordal Alvin