KitReviews of kit.com

I really enjoy using Kit. It is easy and looks great and the automations and sequences are fantastic.

Its a spammer platform, unfortunately "services" like this are designed to violate email spam rules, laws so this business is scamming people

I think Kit is a great platform with so much I build use … I hope to find more time to learn how to do stuff! I agree that the customer service is great. I only have them 4 out of 5 stars though because the price is too high for the gdp of my independent business .

Pro subscriber. Since days I couldn't upload a single image. My work stopped completely. I did everything support asked. Nothing worked. All I got were copy and paste answers, generic messages up and down. Then they read my message after hours , then ignored it. Not recommend at all 😕 Days without working. No solution. No responsibility. But they'll happily charge me again. Kittl is quick to take your money. When you need help, nobody is there.

Easy to use! especially with little to no computer savy! THANK YOU!

I used to really like ConvertKit, now Kit. Unfortunately, while the price has increased nearly 3x for me, the quality of customer service has gone in the opposite direction. I spent nearly three hours trying to get support to answer ONE basic question about triggering an email sequence with a tag. Despite repeatedly explaining what I needed, I couldn't get a clear answer. The communication was frustrating, the technical knowledge seemed lacking, and I genuinely questioned whether the representative understood what I was asking. The most ridiculous part? ChatGPT provided better technical guidance on Kit's own platform than Kit's customer support team. This wasn't an isolated incident, either. I had frustrating support experiences two days in a row, to the point that I escalated my concerns to management and the CEO. I work in email marketing and automation. I understand that technical issues happen, but paying nearly $400 annually only to spend hours going in circles with support is unacceptable. The price has increased significantly, but the value, service, and overall customer experience have declined. As a longtime customer, I'm deeply disappointed. Kit needs to seriously reevaluate its customer support training, communication standards, and quality assurance. At these prices, customers deserve much better.

I've been using Kit for my business since the beginning of 2026 and today I received this message: "Thanks for this information and your interest in using Kit. At this time, we don't believe that our platform is the right fit for your business, so we are unable to support your account. To maintain a healthy reputation, Kit has strict policies around the content types, engagement rates, and list health that we require in order to use our platform. You can find our Acceptable Use Policy here. Per those terms, your account will be closed within 24 hours. Please remove all the data you need before we close your account. We wish you the best." So almost 1 YEAR without ANY problems, I have open rates above 30%, no complaints, no bounces or unsubscribe rates that hit any "danger" zone but they decided to just close my account. I run Meta ads and spend good amount of money so subscribers are coming in. Now, I need an urgent alternative of this scam (Kit.com ConverKit) to move all of my data and sequences. Is a mess. Another interesting fact: in all this this I have sent a few broadcasts so I've paid Kit just to "host" my leads and customers. If you're running a real business, DO NOT EVER use this service.

Not available on the $40 subscription, only on the $80 "pro" subscription. The chances of your emails landing in spam are much higher without it.