Jeeny B.
Posted
Kit refused to help with my $200 refund
Very disappointing experience as a buyer. I purchased a $200 service from a seller through the Kit platform, but I never received the service. I contacted the seller and asked for a refund, but they told me they couldn’t help me and that I should contact Kit support. The seller has now closed their account, and the product link I purchased from is no longer working. I contacted Kit support and explained the situation clearly. Instead of helping me with the refund, I was told to open a dispute with my bank. The problem is that my bank charges me a $30 fee for opening a dispute, and I would also have to spend extra time going through the process. I simply want my $200 refunded. I don’t think it’s fair for the buyer to lose money and deal with all this when the seller’s account is already closed and the product is no longer available. I hope Kit can take another look at this and find a solution.



