KitReviews of kit.com

I used ConvertKit to build 2 newsletters in the past and I actually enjoyed using it. That was before it became "kit". A few weels ago I tried creating a new account for my new newsletter in the finance niche - I have an established, solid audience on social, but no newsletter yet. I started setting up everything from scratch in Kit, verified custom domain, email verification, compliance related settings etc. I also spent a few hours creating the perfect signup landing page. As I was working on tweaks, the page suddenly went blank with the message "your account has been closed". I contacted support through chat and email. After bouncing me around a few times, I got an email saying Kit was "not a good fit for my business". I checked their policies and couldn't find anything applicable. They mention a few restrictions for the finance niche but that's for affiliate offers or scammy schemes. I just CANNOT BELIEVE Kit treats its customers this way. Not even a warning, no explanation, nothing. They just close your account! Guess a new list on the free plan is not profitable enough for them. So why offer it? I'm genuinely sick and tired of these "algorithms" (maybe it's a human reviewer in this case) abusing online marketers. If we stopped using these services, these guys would go bankrupt. This did have a positive consequence for me though: I realized I could very easily build my own newsletter infrastructure using Amazon SES and a free or cheap list management front end like Listmonk or EmailOctopus. And save the huge subscription fees Kit charges once you go past the free plan. Just use an AI chatbot to guide you. Anyway for me, just like for other reviewers here, KIT = NEVER AGAIN.

I love Kit. Been using it for years. It keeps evolving and so many amazing features are being added regularly.

Kit is a great tool for my business. It provides many great tools all under one program.

They ask you so many useless questions to get you to use their services. im sorry.. i am opening a bank or what? It's an email marketing site! Relax. I switched elsewhere where i found peace. Dont use them. They're ridiculous

made me do everything and said they cannot support my business. waste of time

Kit makes my email marketing so easy. The platform is intuitive and easy to use and their features are second to none. Without hesitation I highly recommend Kit to anyone. Keep up the amazing work.

I signed up for Kit's 14-day free trial and built a six-part email course during it. When the trial ended, I found out the "free" plan I could actually get was not the free Newsletter plan advertised on their pricing page. That page lists a visual automation and an email sequence as free features. The only free plan offered to my account after the trial was broadcasts only, with none of that, and it locked the work I had built. To get the features advertised as free, I had to pay $39/month. There's also a catch that isn't disclosed at signup: the free Newsletter plan forces a Kit-managed recommendation shown to your subscribers that you cannot see, choose, or control, plus a public business profile. As a licensed financial professional who has to run public-facing content through compliance, that makes their free plan unusable for me, and nothing on the pricing page warns you about it. To their credit, a support rep did acknowledge the trial-versus-free-plan distinction was unclear and refunded a charge. But the underlying setup pushed me to pay to access my own work right before a scheduled launch. Know exactly which "free" you're signing up for, because starting the trial appears to forfeit the free plan you were shown.

Kit provides much more functionality than other solutions. Some of it is not intuitive to use. And I would like to be able to host two different audiences in a clean fashion. I can do this somewhat, but not in creator profile.