Link InteractiveReviews of linkinteractive.com

Way too many issues with sales people not knowing their product, shipping the wrong stuff, techs not knowing how to install, and despite my attempts to avoid these issues over and over with all their reassurances, they kept happening. :( The dispatch people are nice enough, but will dispatch someone then spend 10min on the phone with you leading up to the fact that they dispatched police (which I then need to immediately cancel, if possible!) because we haven't found a way for my users to confirm their identities for false alarms. Still with malfunctioning equipment, unacceptable installs, and still can't figure out an appropriate way to use the service in a way that works for us. Working on it...

Joseph Barker was very helpful in explaining the different plans offered. He was thorough and very patient with the noise from all my little one's in the background. I appreciated how he promoted Link Interactive's security without relying on belittling other companies. I also appreciated how he left me free to choose the plan I liked and did not pressure me into a contract on the first call. I am confident in Link Interactive after reading numerous positive reviews, and if we ever run into an issue, Joseph has left us with a positive experience from customer service. Thank you!

HORRIBLE COMPANY. BAD CUSTOMER SERVICE. THEY ARE ALL A BUNCH OF LIARS SO BEWARE. DEBBIE ELLIOT processed A payment using my debit card on April 6th 2018 (which I authorized that one time payment in the amount of $69.98 in order to bring the account current OVER THE PHONE IN AGREEMENT ON A RECORDED LINK INTERACTIVE LINE that I would only process a payment if a proper document was emailed to me stating that I did not put my account on autodraft when I made my February 2018 payment using bank account ending in **** in order for me to get the overdraft fees my bank charged for the account ending in **** being auto drafted without my consent in April 2018. ON THAT RECORDED PHONE CALL IT WAS STATED AND AGREED TO THAT THE PAYMENT WOULD NOT BE PROCESSED UNTIL THE BANK ACCOUNT ENDING IN **** WAS DELETED OFF FILE (WHICH DEBBIE REASSURED ME THAT THE ACCOUNT WAS DELETED WHILE I WAS ON THE PHONE) AND AFTER THE LETTER WAS EMAILED OUT TO ME LATER THAT EVENING BEFORE 2PM BECAUSE I REFUSED TO PAY MY BANK OVER $100 IN NSF FEES AND PAY LINK INTERACTIVE $70 ALSO WHEN THEY WERE THE CAUSE OF THOSE NSF FEES. INSTEAD OF EMAILING ME THE LETTER FIRST, "THIS EMAIL DATED APRIL 6TH 2018 CLEARLY STATES THAT THE PAYMENT WAS ALREADY PROCESSED AND THE LETTER IS ATTACHED". I DID NOT HAVE THE OPPORTUNITY TO REVIEW THE LETTER BEFORE THE PAYMENT WAS PROCESSED AS AGREED. THE EMAILED LETTER WAS NOT SUFFICIENT BECAUSE IT STATED THAT I WAS UNAWARE THAT I PUT MY ACCOUNT ON AUTODRAFT. I STATED MULTIPLE TIMES IN THAT PHONE CALL THAT I DID NOT PUT THAT ACCOUNT ON AUTODRAFT I JUST MADE A ONE TIME PAYMENT. AFTER READING THE LETTER I CONTACTED LINK INTERACTIVE THAT SAME EVENING AND SPOKE WITH SHAI AND TOLD HER TO CANCEL THE PENDING APRIL PAYMENT OF $69.98 AND DELETE MY CARD INFORMATION BECAUSE THAT LETTER MADE IT SEEM AS THOUGH I PUT THE ACCOUNT ON AUTODRAFT WHEN I DID NOT. I ALSO ADVISED THAT THE CONTRACT BE CANCELED AND THEY SEND IT TO COLLECTIONS BECAUSE I REFUSED TO KEEP DOING BUSINESS WITH SUCH A COMPANY. SHAI ADVISED ME THAT I WOULD OWE A FEE FOR THE REMAINING MONTHS AND I TOLD HER I WOULD LIKE TO SEVER TIES BETWEEN MYSELF AND LINK INTERACTIVE EFFECTIVE IMMEDIATELY. INSTEAD OF ALLOWING THE CONTRACT TO BE CANCELED UPON REQUEST LINK INTERACTIVE VIOLATED MY RIGHTS AND ATTEMPTED TO CHARGE DEBIT CARD **** AND BANK ACCOUNT **** FOR A MAY 2018 PAYMENT caused me more fees from both Credit Unions and other companies that I had pending payments being ACH for that have declined due to link interactive's actions. I called numerous times on May 2nd to get the payment from card **** refunded back to me but I was met with excuses of how I set the card as auto pay (WHEN IN REALITY DEBBIES EMAIL PROVES THAT I DID NOT EVEN PUT THE CARD ON FILE MYSELF IN APRIL SO SHE PUT THE CARD ON AUTOPAY WITHOUT MY KNOWLEDGE WHEN SUBMITTING THE APRIL PAYMENT). I SPOKE VALERIE AND WAS MET WITH EXCUSES. I ALSO SPOKE WITH A SUPERVISOR CHRIS ON MAY 2ND 2018 AND HE ADVISED ME (ON A RECORDED LINE) THAT ALTHOUGH I REQUESTED THE CONTRACT BE CANCELED IT COULD NOT BE CANCELED BECAUSE IT WASN'T SIGNED BY JUST MYSELF. I ASKED WHO ELSE SIGNED THE AGREEMENT THEN. HE STATE THAT BY BOTH MYSELF AND LINK INTERACTIVE SIGNING THE AGREEMENT I AM NOT ALLOWED TO JUST CANCEL. THIS IS FORCED BEHAVIOR ON BEHALF OF THE COMPANY. LINK INTERACTIVE IS CAUSING ME EXCESSIVE FEES FROM NUMEROUS OTHER MERCHANTS AND THIS BEHAVIOR IS RIDICILOUS AND ILLEGAL. I HAVE SPOKEN WITH A LAWYER AND THE COMPANY IS INDEED VIOLATING MY RIGHTS TO SEVER TIES AS PREVIOUSLY REQUESTED ON APRIL 6TH. I WANT THE UNAUTHORIZED PAYMENT DEBITED FROM MY DEBIT CARD RETURNED IMMEDIATELY AND AN EMAILED LETTER STATING WHO PUT THAT CARD ON AUTOPAY & THAT THE BANK ACCOUNT ENDING IN **** WAS ALSO ACH WITHOUT MY AUTHORIZATION ON APRIL 6TH 2018 AFTER I WAS TOLD THE ACCOUNT WAS DELETED FROM LINK INTERACTIVES RECORDS. I requested that all forms of communication come ONLY in the form of email so everything said can be documented and no more lies can be told on link's behalf. I also requested that I be mailed a copy of the recordings of each phone call I placed on April 6th 2018 and May 2nd 2018.

Outstanding service from every single customer service representative at Linkineractive. They go above and beyond to help you and ensure that you have a great experience.

Joseph Barker is one of the only salespeople I've ever liked. He's genuine, knowledgeable, and articulate. I asked for quotes from several other companies but based on the voicemails they left me I didn't even bother to hear pricing; I only felt comfortable making a purchase like this with Joseph. He has been kind and answered all of my (many) questions with ease. He never paused like he needed to look up the answer to my questions and I never felt like he was reading from a script or giving me generic replies. 10/10 would do business with you again only because of Joseph.

Andrea provided me with excellent service. She is very knowledgeable and went out of her way to get me all the answers I needed in order to be able to utilize my existing alarm equipment with a new monitoring services. As for the company, I was able to find similar services at nearly 50% of their price

Leland was great! He was extremely helpful, friendly, and down to earth. It was a pleasant surprise ... all of the other alarm companies were pushy and difficult to work with.

I am very satisfied with my experience so far. I signed up online and was not willing to talk over the phone since I am extremely busy. I had someone actually take the time to email me and walk me throught the process. I cannot wait until my items arrive and we can set it up!