Link InteractiveReviews of linkinteractive.com

so I made an unfavorable review about how long it took to set up account. Link Interactive replies that the problem was a hold on my account. Making it seem like the problem was related to me. When I called the did not indicate a hold on my account. They just said that it was taking longer to process. Buyer beware of a security company that is unable to take responsibility for their own missteps. I now have zero trust in this company and want to make sure other know that hey do not tell the truth. Trust is all important to me as it relates to the company I trust with my home security.

Unable to follow thru on execution. Ordered over the weekend now almost Thursday unable to get an account set up and equipment mailed. Sure hope they are better at monitoring and dispatching help.

I called for estimate on security system. Once they checked my credit and it was not good mood changed immediately. Mitch the salesman was really quick to get off the phone. Even though I was prepared to pre pay the 3 year agreement. There loss I paid up on another company. Rude service

Quick response with very helpful instructions to reset my radio modem to get signal again from the cellular provider. Also, very proactive to suggest that I can try Verizon due to low signal quality for ATT

We have been a Link customer for a couple of years and especially appreciate the outstanding customer service along with the excellent products provided. In this technological world we now live in, sometimes we need assistance and Link is #1 with Apple a close #2! Teresa and her team are the best, well trained, patient, knowledgeable, and willing to go the extra mile. Keep up the great work! Thank you, Jim from Roseville, CA

Hi I worked with somebody over the phone and they didn’t tell me that the alarm system was depending on my Internet they didn’t tell me that they sign three-year contracts and they pressured me into signing what I thought was a month-to-month agreement not only that but I never installed my equipment and the activated billing for me and I never use the equipment equipment been returned to the company and they’ve tried to collect money for service that they never provided if you were considering using this company I would suggest you look elsewhere because it’s a scam and they high-pressure you in to getting their equipment to try to get payment out of you for three years and then I’ll say that you got a contract

Berenice G and Ryan H at Link Interactive have provided the best customer service of any company I have worked with. I know this may seem like a canned response from a relative or friend; it is not. I've never met them before. I had a few bugs to work out of my IQ2 system and they have been very prompt, knowledgable, helpful, and friendly.

We are new Link Interactive customers and I have called them several times with fantastic results. My rating of four stars is for this interaction is because we originally received one bad sensor, which was supposed to be sent to us. It was not sent until I called back a week later. The support person I talked to just forgot (I presume) to put the order in. It might not have been too bad except that we were going out of town. So we left our house with our alarm on, but with one sensor that was not working. However, after the second call, they responded immediately and sent the item to the address where we were visiting and via 2-day service, so that response was excellent.