LuminoxReviews of luminox.com

Bought a Luminox watch because of the promise of good solid quality. What I got was a really poor quality watch. First issue was after 3 months the face glass started to mist up. Called the service centre and was told this was due to rapid temp changes. I explained that I have a number of watches and this should not happen. They then informed me I could return the watch to them to check the seals. This cost me £7:99 which they refused to pay. Got the watch back and all was ok for a few months then started misting up again. Also during this time the strap clip just fell apart for no reason. Called the service centre again and was told the issue must be how I was using the watch. Informed them I always remove my watches when entering water or even when doing any manual works. Made no difference to them and the attitude was disgraceful. Don’t buy these watches as they are really poor quality and the warranty is not worth the paper it is written on.

If I could give a negative star rating I would. My watch has been superb all the way up till August of last year. I sent my watch in to luminox to get fixed/tune up, quoted $395. Paid it, got the watch back in October, time was still off. I thought maybe I didn’t wind it enough (automatic). So I gave it a good college try and benefit of the doubt. The watch started losing hours, then half days, then one day it just stopped working all together. They sent my watch back after repair worse than what it was. Contacted them, they sent me a prepaid label. Sent it off to them, and it’s been two weeks. I haven’t heard anything from the company of them receiving it, they’re fixing it, they lost it, throwing it out, sold it off nothing. For being a $1,200 watch (Atacama) and $400 repair cost, you’d think their customer service would be a little better. I will not for as long as I shall live recommend or buy another luminox product ever again. I might even get rid of it if luminox can ever fix it and give it back to me in the next century. I don’t have any connection or stake in the company, but get a Stirling watch. Their customer service is 10 stars compared to luminox and their stuff is nice and durable with a reasonable price.

I purchased a new Luminox watch directly from the company’s website as a Christmas present to myself, specifically to avoid any issues with authenticity or condition. When I opened the box on Christmas Day, I immediately noticed visible imperfections on the watch bezel. I took clear photos and submitted them with my warranty registration, expecting this to be handled appropriately. After waiting several weeks without any response, I reached out to Luminox to follow up. The response I received was brief and disappointing. I was told that the bezel is not covered under warranty, with no acknowledgment that the watch arrived brand new with visible defects, nor any attempt to offer a reasonable resolution. Consumer warning: If you are purchasing directly from Luminox expecting quality control and support for a new, defect-free product, be aware that cosmetic defects present at delivery may not be addressed—even when documented immediately. For a premium-priced watch, this level of customer service is unacceptable. I expected better from Luminox.

I'd rate "0", but that option isn't available. I sent in a VERY EXPENSIVE "Navy Seals" Luminox for repair & cleaning. Was told by the company "we don't make those parts any longer; we can't repair this watch". WHAT?!?! This is a watch MADE BY YOU, SOLD TO ME (VERY EXPENSIVELY!!!), and now you can't/won't repair?!!? Look, the watch, when it ran, was AWESOME. But, if the company that makes and sells the watch can't/won't repair it when needed, then why spend so much money on a timepiece who's major benefit is it's ability to "glow" better than most other watches? Save your money folks, buy a Citizen. I cannot tell you how disappointed I am (because Trustpilot won't let me leave a "0").

Absolutely disgraceful customer service. They muddled up the postage stickers and sent me a rubber strap and my mesh strap to the other person. Attempts were made by both parties to contact luminox uk and in the end I pinged a text to the fella and posted him his strap off my own £. My strap arrived eventually and he very kindly did the same again on his own £. We both attempted to contact luminox customer service to no avail. The only option is to email, there is no other way of contacting them. When they do respond it's blasé with no clarity on what they will do to help or even acknowledge the mistake they made in the first place. They sporadically reply at ridiculous times of day early morning or late night indicating that the customer service dept is not within the UK. You hear nothing from them until weeks later when you've sorted it all out anyway. Then they have the audacity to request a receipt for postage under £10 to compensate for the frustrations. Ridiculous, if they truly cared about customers and thier watches they would provide a dedicated department who would respond in a timely manner. I would not recommend and will never buy another luminox watch again. Buyer beware this was just for a strap imagine the difficulty on a warranty issue.

I have a bear grylls , the battery din't work anymore . a company have replace a new batterie . But still not working . Email luminox companie but the send me that i contact luminox service center in germany. Wrote 3 email, no reaction. I'm allready don with luminox . I'l never buy a luminox again. its a shame!!!!!!

Prompte Lieferung, tolle uhr. Empfehlenswert

Pacific diver bleef achterlopen, ook na retour reparatie. Twijfel of dit horloge ook werkelijk gerepareerd is, want achterlopen/ stilstaan bleef bestaan toen ik het horloge weer retour had. Gelukkig was de horlogewinkel wel oke en heeft me een ander horloge laten uitzoeken. Voor mij nooit weer een Luminox.