MDLIVEReviews of mdlive.com

I had such a great experience with MDLIVE that I felt compelled to post this review. A new job and new insurance coverage sent me searching for a new primary care provider, which proved difficult. Down to my last two weeks of medication, I signed up with MDLIVE and was able to get an appointment within two hours. A board-certified ED physician called me, did a quick safety assessment, and sent a refill prescription to my neighborhood pharmacy. Then he took the time to review MDLIVE primary care options and send in a referral. And all of this happened days before Christmas. Wow! MDLIVE impressed me on multiple fronts: The digital experience of signing up and scheduling an appointment was seamless. My physician was kind, efficient, and went out of his way to help me. Finally, the follow up communication with me and the pharmacy was excellent. I work in healthcare and understand all the things that are going wrong these days. My first experience with this service was flawless and I will choose an MDLIVE primary care physician.

2 days in a row the doctor didn’t show up to my appointment. Waited on their customer service line for 30 minutes and nobody answered. Now their website login is broken.

Absolutely terrible company do not use! They will tell you they take your insurance and will let you set up an account. Then later on after you have been seen, they will come back and tell you due to some kind of little intricacy they don’t take your insurance. Stay far away from this company, even if your insurance company tells you they will cover being seen by this Teladoc, do not use! In my case, they told me they take my insurance, I gave them my member ID and group number, all of my info, and they said yes of course we take your insurance no problem. After I was saying, I got a message. Three days later telling me they cannot verify my insurance. I even had my own insurance reps reach out to them on two different conference calls. In the end due to the nature of my visit, they told me they do take my insurance, but not for the visit I went to them for. A total fraud, do not waste your time.

I am shocked to see how many good reviews this gets. I am new to these types of services and my Cigna insurance offers this. Seems like a great concept but this has been my experience: I booked a 12:30 appt and at 12:15 they sent an email telling me about my upcoming appt and to be ready. At 12:33 I get an email it's canceled. I have to call them and the hold time was about 15 mins. Agent reschedules for later in the day and then no one calls for the appt. Um? I look forward to the same canned response others have gotten and the opportunity to waste more time with their offer for me to email them. Like what are you going to after the fact? CIGNA YOU NEED TO PART WAYS WITH THIS SCAM.

Physician very rude and hateful

I’ve called in the past a couple times for inflammation relief for my stomach (as I’ve had flare ups) and I was prescribed the same tapering dose of steroid medication without argument. I’ve gotten in a call from 2 providers today and they both denied the treatment for my flare up (matter a fact one of them tried prescribing me an doxycycline which isn’t for inflammation alone ..it’s an antibiotic). And I had to deny that as it doesn’t make any sense to take. And the next provider straight up denied me of any treatment. I’ll be going to a care now today instead.

I had a phone visit on 11/19, and today, a month later, had $55 randomly taken out of my account. I have insurance, Cigna to be exact, so there is absolutely no reason why I was charged as if I don’t have insurance. My max copay should have been $20. Now, I have to waste my time disputing this charge with my bank. I have been on hold for hours trying to get this resolved. I do not recommend MDLive to anyone after this experience.

This place is in the business of. Can't get it right. Just waited five and a half hours to get my doctor's to finally call and when they did it was under my wife's name instead of mine