Great
202 reviews
MOD LIGHTINGGet inspired and elevate your home with our modern light fixtures! Visit us at www.mod-lighting.com
MOD LIGHTING (mod-lighting.com) has 202 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
202 approved reviews, newest moderated first
Amy
Posted
Very nice light. Definitely worth the cost. We paid an electrician to install and assemble and it was a bit tricky, but it was worth it.
Response from MOD LIGHTING· Dec 11, 2022
Thank you so much Amy for your kind review! We are so glad to hear that!! We appreciate your business!
customer
Posted
I LOVE our new chandelier! It’s beautiful! The description was 100% accurate and shipping was quick!
Response from MOD LIGHTING· Dec 11, 2022
Aw, we are so happy to hear that you are loving your Kendall chandelier, thanks so much for your support and your business!
customer
Posted
Very low quality, cheap product! Most important, please note they said it’s free to return, actually if you want to return it, they will ask you to return it to CHINA ON YOUR OWN EXPENSE!!! Can you believe that!!! It’s ridiculous!! The total experience with them is a nightmare!! Save your money! Als I put my reviews on their website but never see it. Hope more people can see this review.
Response from MOD LIGHTING· Dec 13, 2022
Hi Maggie, thanks for your review. Per checking your interaction with our customer service team, it looks like you have taken a discount on the order and accepted replacements, we shipped 4 parts via express shipping to you since you had agreed to accept replacement parts plus the discount on the order. Please do reach out to us via email if there is any confusion.
Not An I.
Posted
The product was not the quality I expected. It was not a $400 light fixture. So we found something else and I returned it. The shipping cost $125 and you wouldn’t refund me for over a month and I had to dispute it through PayPal. It was a long headache and o hates the whole experience
Response from MOD LIGHTING· Dec 11, 2022
Hello Triss, your item actually did not arrive in our warehouse which is why the refund was not processed. You then opened a dispute in PayPal and we refunded you in full through PayPal. We are sorry for any inconvenience caused, but we actually never received the refund even thought the refund was processed in full. Thanks for your business and your understanding!
Jinita P.
Posted
Great service
Response from MOD LIGHTING· Dec 5, 2022
Thanks so much Jinita, for your lovely review! We are here to help if you need us! Thanks again for your trust and your business!
VF
Posted
Bad customer service. It took a dispute with Paypal to receive the item I ordered after nearly 3 months. First they sent a wrong tracking information advising item was shipping from Italy to the UK. When this was challenged there was no apology from the customer service. Communication with them was quite difficult and sometimes they were rude. If I had not paid via Paypal and raised a dispute I probably would not have received the item. It was when Paypal intervened that they sent the item quickly. Vowed I will never use them again.
Response from MOD LIGHTING· Dec 11, 2022
Hello Victor, we always thrive to provide the best customer service to all our customers possible! We are so sorry that you found otherwise! We appreciate your feedback and will continue to improve our services! The shipment was delayed shipping from Italy to UK hence why it took longer to arrive, but we actually never sent another one, it was the original one that arrived. We wanted to tell you that we did ship the product and definitely did not do things differently just because you opened a dispute! Again, sorry for the inconvenience caused, our customer service team will reach out to you to make it up to you!
gaetan C.
Posted
Très bon produit…je recommande….
Response from MOD LIGHTING· Dec 5, 2022
Thanks so much Gaetan, for your lovely review! We are here to help if you need us! Thanks again for your trust and your business!
Alan
Posted
Easy ordering, delivered quickly and really well packed. Well done MOD Lighting.
Response from MOD LIGHTING· Dec 11, 2022
Thanks so much Alan for your kind review!! We appreciate your business, Alan!!
