MOD LIGHTINGReviews of mod-lighting.com

We bought 6 Haylen OUTDOOR mod lights based on their 100% satisfaction guarantee and claim of waterproof rating. Once received, two different electricians refused to install them due to the lack of UL certification in addition to a non functional design for an outdoor application. The fun part is trying to get your money back. Mod lighting dissuaded us from returning. How? They just kept sending the same response back saying the lights work and here are all the different certifications that aren’t UL certified. After we got frustrated and said that we would reverse credit card charges, we received info on how to return them. To ship them back to Canada, it cost $180 to ship 3 boxes that weighed 12lbs. They tacked on a 10% restocking fee so the whole experience cost $265. Our neighbor also bought these lights and had exactly the same experience. To be fair, they did return the purchase minus the restocking fee. But beware of how much it costs to ship items back to Canada (from the US) and the ensuing run around from customer service. We rarely write reviews and tried to leave a review on Mod’s site but they apparently deleted it … which is how we got suckered into buying them in the first place. 11-25-22 update: After seeing Mod Lighting’s response below, we waited for this email about the restocking fee. Nothing. So we emailed them and cut/pasted their reply. Mod Lighting confirmed that they would refund the restocking fee and asked if we would update (or remove) our negative rating. We are still waiting for this refund of the restocking fee. Once this refund goes thru we would be happy to update our opinion of how customer returns are handled. 12-1-22 update: Mod Lighting refunded the restocking fee as promised. Ideally, they would've also paid the $180 return as most ecommerce sites handle shipping returns especially under a 100% satisfaction guarantee. Hence, still the lower 2 star rating.

avoid at all cost, they sent me a defective product and then we agreed at a replacement, but because they ship direct from overseas the replacement took forever, my electrician said he can't wait a few weeks so i had to buy a different non defective light, so i then asked for a refund and even agreed to pay the return shipping and they said no, when i said they have a 6 month return policy they made up a reason saying when i bought it it was only 1 month return and they only recently changed it to 6 months, avoid at all cost, a total scam