MONOGRAMHUBReviews of monogramhub.com

Time frame is ridiculous. I ordered a month ago #282836 nothing yet. Not even a ETA. Never again!!

HORRIBLE ! I would never get an order from here again! I ordered a 20 INCH chain with my son and daughter’s name on it ! It was almost 500$ 14K sold gold . When I received the chain , it was so small it could fit a child . I emailed them considering there telephone service does not work. When I emailed them I sent them a picture of the chain next to a ruler! It says my chain is 9 inches . I guess the representative doesn’t know the inches are on top of a ruler and the centimeters on the bottom . Then they are going proceed to tell me that’s how they make there 20 inch chains , they make them into centimeters ! It made no sense what they were saying . I spend almost 500$ for me not being able to wear a neckless because it’s basically a choker on me .

Still waiting for an order and it's over a month and not even shipped. Also, they no longer sell the items I purchased when makes me nervous. I'm thinking I'm getting scammed. I've written 2 emails... the first reply was a sorry were working on it....second email no reply.

I ordered a ring on November 28,2024 it's now December 12, 2024 and my item is still waiting to be shipped, that's just nonsense for a item to take that long to be shipped out, but it only took them 4 seconds to take the money off my card, can't say if I suggest this place for your jewelry or not because I have yet to receive my order, but if you do decide to order, your going to wait a eternity to get your order, smh.

THEY HAVE AN OPTION FOR 2 DAY SHIPPING AND THATS ALL IT SAYS. NOT 2 DAY FOR PRODUCTION. IT SAYS FOR 2 DAY SHIPPING PAY $18.00 & thats what I did because its so close to Christmas. I wanted to get it for my daughter who lives in another state. The reason I paid for 2 day shipping. Not knowing it would still take 4 wks. I JUST WANT MY MONEY BACK SO I CAN ORDER FROM A LIABLE PLACE. This is false advertisement!!! AND I will be contacting a lawyer.

This debacle started with a purchse that was ordered in Decemeber of 2023, I'm sure fellow clients can attest to Monogram Hub’s shipping practices. Where by it can take up to six to eight weeks or MORE before a customer can get their item. I've ordered from Monogram hub prioir to this but for gifts never for myself. When I finally received it, the piece looked just as thought it would and I was very happy. I didnt imediately wear the item, and when I did it wasnt on for a long period of time. The first time I wore the necklace for an extended period of time I knew there was a problem!! My neck started burning, itching, I broke out in raised bumps all around the the perimeter of my neck.( ill include pictures) I didn’t know what the heck was going on untill I got home and looked in the mirrior. HOLY CRAP. I took the necklace off imediately and put on benadryl so the reaction could calm down. The only other time I had that kind of reaction was to store bought “fashion earrings” and this was the same reaction. I have a nickel allergy. You might ask well why did you put something on that you are allegic to? I DIDN’T!! because I orderd SILVER specficlly for that very reason. Nickel allergy is a very common allergy and any REPUTABLE jewelry company would/ should have cleanliness practices in thier orgnaiztion to circumvent that. NOT Monogram HUB. If their reaction to my notifing them of what happened was how any legitimate,reliable company who is being run by people with good moral charactor and decency should react, I never would have made this post. What transpired after me notifying them of what was happening was a "crap" show. This entire back and forth with Monogram Hub was done via 13 or more separate email exchanges, and It does not even appear as If the replies were done by the same person nor did they read the previous emails in the order in which the were sent and received. And it could have been dealt with in ONE BLASTED PHONE CALL WITH A COMPETENT HUMAN WITH BRAIN CELLS!!!! I sent the order number of the purchase, a screen shot of the invoice, pictures of my neck and expected them to tell me "we are so sorry how can we make this right” When I asked if the necklace had nickle in it they replied with "our manufacturing practice contains nickel”, which means there is no quality control!! IF ITS A NICKLE ENVIORNMENT HOW THE BLOODY HECK CAN THEY RE MAKE A NEW ONE NICKLE FREE??? DO THEY HAVE A STERILE ROOM? They asked for a picture of the item, which I sent, I asked how it was to be returned expecting a shipping label. I was then told because its been more than 30 days there would be a charge $25. So now I have to pay to ship it back to them, and pay to remake it, and the item needed to be returned and I should have notified them of my allergy even though I didn’t order nickel I ORDERED SILVER!. When I questioned them on having to REPAY FOR SOMETHING I DIDNT ORDER that's when the NASTY came out. When I high lighted that no where on their site does it say this is NOT a nickle free enviornment and that it should not have been MY RESONSIBILITY to notify them of something I didnt order, that they couldnt possibly be serious?!?! By then I was over it! I let them know that I was returning their product and how a simple phone call could have cleared this up I was told I should review my message and they cant read minds" and that this “it was insignificant” ( which I took as I/ my order was insignificant). I let them know they could “stuff it” keep the product and that my review would reflect my experience and would not be “insignificant for anyone who could read" looking to buy from them. If I could give them NEGATIVE ZERO stars I would just based on their customer service practice. I would stay clear of this company. And it might not even be the owners but the people they employ who are giving them this reputation. But you have to have checks and balances and clearly by my review and others there is NON of that with this company.

I order 2 pair of name earrings, On 1 pair the clasp was stuck and would not close so I could not wear them and on the other pair of earrings the clasp was put on backwards so when I put them on the name was facing toward my face. I could not wear them either without looking stupid. I reached out for a refund/return with a picture and they said I had to pay to return and could only get a store credit. Why would I want more crap, because the names were illegible also. I had to eat the cost. I really didn't mean to order from them they have positioned themselves under another reputable company that I have ordered from before and you can easily make a mistake when trying to order from that company. They are a bad quality uncaring fraud company. Save your money do not order from them. The reply is a lie they provided me with only a return address and store credit like I said there was never any reply to correct anything free of charge so not only do they not value their customers they lie also. Figures. Smh.

This company is crap!.. I have never been so upset in my life I ordered a 10k gold nameplate necklace a rollo necklace and I paid extra to upgrade the necklace my nameplate came on.. well I received my necklace bent because water is thicker then this 10k gold necklace I never received the upgraded necklace I emailed them they said they do not give refunds but would give me store credit or a gift card but I had to pay for it to be sent back which I didn't understand because 2 of the chains weren't personalized so I should have been able to get my money back. So I sent the necklace back and they won't even exchange he necklace or let me get a necklace that is the same price they said that the store credit cannot be used with the sale they are running . So I an either pay $1250.00 for the necklace with my store credit or pay $300 with their store wide sale which I paid $285 for my order and there's nothing I can get for that price because they said the store credit is considered a coupon. This is crazy