MostarleReviews of mostarle.com

Another scam

I ordered in the 3rd December. Got an email confirming. Just automated replies back when I have asked where my order is. I asked for a refund and not had that sorted yet. Pity as was relatively positive feedback when I ordered. #M022882

As with many reviews I too placed an order #MO25177 for Christmas, back on the 7th December, no communications other than the standard / automatic email regarding delivery and then radio silence. Sent a chaser email and got the auto response email again regarding delays. I notice they have put a notice on their website regarding production issues. It would appear that demand has outstripped their production capacity which is unfortunate as those that do arrive appear to have good reviews. Due to my order being a Christmas present I have requested a refund on order #MO25177 which hopefully will arrive far quicker than the forecast delivery. Watch this space

I've had the same experience as everyone else on here with massive shipping delays and only an automated email response for communication. I tried calling the support number provided in the email which was an international number. I called so I could cancel my order but there was only answering machine each time I called. I left a clear msg asking to cancel my order with my name and order number, I also sent multiple emails asking that the order be cancelled and refunded. Now that I've gone and bought other gifts for Christmas I get a notification that it's been shipped, feeling very angry about this.

I have contacted support numerous times inquiring about my order and have not heard back from them at all. I’m wondering if it’s a fraudulent company. Order number MO28122.

Just heard today that the order we placed on 5th December is just being shipped from China - which obviously means will not be here for Christmas. Ordered 2 kits so 2 presents - I’m assuming that this means need to buy other gifts. So disappointed

Placed an order and paid extra for quicker shipping early December. The order has not arrived and the seller is not responding

Placed the order on 10th of December, claimed to arrive latest 25th of December. Since then, I have not received even an email confirming that my package has been sent out. Clearly not going to arrive on time. Deeply dissapointed since it is a chritsmas present. Their costumer service is slow. On their site they claim you can track your package, but provide no tracking number, and the order number does not work, says the package is not found. Deeply dissapointed with this company.