Urtopia EbikeReviews of newurtopia.com

I love my new electric bike from Urtopia. It feels like the future. The intelligent functions make cycling even more enjoyable and safer. The service is always very fair and fast. Even stupid questions about how the rear light works were answered quickly and easily with the help of photos and videos. That's how I imagine customer service to be. It's a shame that you're not allowed to ride faster in Germany, but even so it's really fun. The turbo button feels like I'm Michael Knight in Knight Rider and can jump over 10 obstacles at once 😅 Keep it up 👏.

The immediate support from Annie (Urtopia) service was unbelievable! I've been buying RAD Bikes for 8 years, five of them in fact now and have never received close to the service I have received today, all in the course of an hour or so. CRAZY. RAD bikes are great however too heavy and lack support. AND failed to correct the same poor design issues. It was either a three-wheeler because of my back and age. NO WAY after seeing this beauty! Now I won't be limited to the same distance and trail everyday. Thanks to Urtopia Ebikes and their great support!

Purchased a Carbon 1 in May 28 2024 and bike arrived broken. Instead of them saying to return the bike, Or take to a local authorized repair center, they obligated me to take bike apart and troubleshoot. After a month they agreed to take the bike back for a refund. Bike was return and over 2 weeks later, still waiting for refund. Only contact is email and all they do is say sorry and not resolve any issues. I would not buy from this company. I may end up losing my money.. Update. Finally was refunded. Took 3 weeks of begging to get funds returned. Poor customer service response. Stay away from this company.

I had a problem with the bottom bracket ball bearing what made clicking sounds while pedaling. I wrote about my problem and got a quick contact with a crew member of urtopia services. They helped very unbureaucratically by sending me a spare part that arrived just two days later. Very good! Thanks a lot for that!

I bought the Cord X Step-Through and I LOVE it. I was a bit concerned because I'm only 5'2" tall, but it is a very conformable ride. Just a beautiful bike - stylish simplicity. I'm looking forward to many happy rides together :) Annie in Customer Service is outstanding. She answered all questions immediately and is an absolute pleasure to deal with. Thank you!

My wife and I bought two bikes from Urtopia. I have the Carbon1 Pro and my wife has the refurbished Carbon 1S. I have put 236 miles on my bike in the past month and so far so good. For the money, I highly recommend the refurbished Carbon 1. It’s a no brainer, but, I would recommend the Pro if you want to be able to adjust your handlebar height or add suspension to your seat post. My wife needed neither but did. It took us a little while to bind the app to the bike but once we figured it out, it wasn’t an issue anymore. The refurbished bike didn’t come with a battery key and the app wasn’t binding to the bike. After contacting customer service, they fixed both within 24 hours. They mailed out a key For the battery pack overnight and fixed the software bug to bind the bike immediately. Use their email to contact them. I would not use the app for customer service, for whatever reason they didn’t see our request using the app. But they are very fast with the email. The navigation function on the app doesn’t work, but we don’t use that anyway. I don’t know what they’re talking about with the chat GPT. I see no function of that on the bike, it seems that they have stopped advertising that function. Perhaps even removed it because it wasn’t working as they were expecting possibly. The bike is exactly as advertised. It’s very lightweight and we are getting compliments on them all the time. I do think that it would be a stretch to get 80 miles out of the battery. Probably closer to 35 miles which is just fine. I use power level 2 always and use 3 and turbo on bridges and hills. Perhaps one might get 80 miles if they were 100 lbs and in power level 1 with a tailwind.

Be careful with this company. They hid the fact that the weight limit on the bike is 240lbs until after I placed the order. Then I immediately tried to cancel the order which they told me they did and I would be refunded in 3 to 5 days. 2 days later they contact me trying to have me wait until mid October for a new, unannounced bike comes out and to apply my funds to that bike instead or have a restocking fee (mind you they never sent the bike as I contacted them 15 mins after I order). This is sketchy asf and doesn’t bode well for their brand. This just sounds a bit scammy to me and now I have to call my bank.

The bike itself is fantastic and the tech help I just received was great