Excellent
288 reviews
Urtopia EbikeAt Urtopia, we're not just about ebikes; we're crafting a new way of city living. Our sleek and smart ebikes are designed for those who love style and substance. We're on a mission to redefine how electric bikes look and feel, making city life healthier and more exciting. With cutting-edge tech and futuristic design, Urtopia offers more than just a ride – it's a lifestyle upgrade, making your journey not just a commute but a daily adventure!
Urtopia Ebike (newurtopia.com) has 288 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
288 approved reviews, newest moderated first
Olivier H.
Posted
While my expectations for how fast the order could be delivered were higher than reality and I ended up canceling the order since I needed the bicycle for an upcoming trip, the responsiveness of the support team was really good. They responded almost immediately to my inquiries with good information and options. In the end, the support Customers get from a company is what really matters over the long term, and Urtopia gave me great support during this process.
Hans
Posted
I had an issue with my Carbon 1 so I emailed their support at 10 in the evening and the next day I had a response. It wasn't the answer I wanted so I pushed back with additional information about my problem. We started a dialog that went back and forth a couple more times and they got a technical support specialist who fixed the problem in one day. I couldn't be happier. I am over 75 and a lifetime bike rider and the Carbon One with the pedal assist has made riding up the hills I want to keep riding a joy. Keep on pedaling everyone.
Patricia L.
Posted
I love my Carbon Fold Step Thru. I've been using it to commute to work each day since it arrived and it's a great way to start and end my work day. And light enough to get in and out of my car, which is necessary. Customer service has been very responsive to any of my questions and sent me a great free fix when I broke the plastic clip for the headlamp. I honestly didn't do much research when I bought the bike. I just loved the look and weight. And now Zero regrets after 2 months.
JP
Posted
I cannot say enough wonderful things about Annie in customer service! I needed so much help due to my own mistakes and anxiety and she was amazing! My new bike should be here in a few more days and I am super excited! If the bike rides as good as their customer service is I'll be a customer for life!
George
Posted
Good support and responsive to user
Peggy N.
Posted
The team at Urtopia works hard to provide a good customer experience. Thank you for the great help! P
Sudeep M.
Posted
The Urtopia Carbon 1 Pro is an absolute joy to ride. The full carbon fiber frame makes it exceptionally lightweight and agile, while the smooth torque sensor and integrated smart tech make every commute effortless. It looks sleek and performs even better. Special shoutout to Ding from the support team—he provided excellent, fast, and knowledgeable service for couple of issues I was facing, ensuring everything was dialed in perfectly. Fantastic product backed by phenomenal customer care. Highly recommended!
John A.
Posted
I lost my key! They sent me one the day I contacted them ,, free!
