Backbone Labs, Inc.Reviews of playbackbone.com

Had a few questions regarding the app and they were answered quickly and fully. Great brand.

The Backbone controller is perfect for scratching my gaming itch. It's comfortable to hold, lightweight, and convenient to use. My K:D ratio improved 40% in CoD!

Bought the Backbone One (2nd Gen) with the spacers. Product is amazing.

I purchased the Backbone One 2nd Gen from Amazon for my S24 Ultra, and it has proven to be efficient. The application for $40 per month is beneficial in connecting through preferred games on Xbox One X and Steam, as well as the Geforce Now app. Additionally, the controller possesses its effectiveness, although it will not function properly on a PC or tablet when connected via USB C.

Finger Weg! Ich warte seit einen Monat auf mein bestelltes Produkt. Die Sendung ist vermutlich auf dem Transport Weg verloren gegangen aber seit WOCHEN werde ich wenn überhaupt eine Antwort vom Kundenservice kommt hingehalten. Jede Forderung nach einer Rückerstattung oder Ersatzlieferung wird ignoriert. Egal wie gut das Produkt auch sein mag, rate ich aufgrund de Kundenservice von einem Kauf dringend ab!!! Ich habe 90€ bezahlt, für jede Menge Ärger & keine Ware erhalten. Die Ignoranz dem Kunden gegenüber grenzt schon an Betrug. Man kommuniziert einen klaren Misstand & seitens des Unternehmens wird Problem & Kunde solang ignoriert bis es sich von selbst erledigt.

Ordered in 09.01. Still no shipping (12 days later). They have stated a delivery time of 4-7 days at the time of purchase. I am extremely frustrated and advise everyone not to order the controller directly from the manufacturer.This is simply not up to date and the company seems to be dubious.

Decided to return, convoluted returns process. They sent a link to print returns confirmation that doesn't work, said would send a returns label which has never arrived. Have emailed support numerous times with no response. Avoid!!!

Very poor customer service, try to contact regarding refund. No response sent numerous emails, Facebook messages, Instagram messages, Twitter messages and no response return was accepted via their automated portal online. Democracy shipping label constantly emailed the support email where it says to get a shipping label. But no response been waiting 4 weeks now for a response. Still in can't get refund. Stay clear of this company. Yeah, very, very poor customer service do not use.