Backbone Labs, Inc.Reviews of playbackbone.com

Bought this item as a test against the Razer Kishi I bought over a year ago, love that thing by the way, and it holds no ground. Comparing the 2, Backbone has defects and issues amongst many other things, as well as comfortablility. The money spent on it wasn't worth the price. It would be better off as a dollar store item, if I'm being honest. The Razer Kishi has held up and has continued to amaze me since buying it. No issues and customer support is always there. I haven't had any issues with them whatsoever. If you're looking for something worth the price like this, go to Razer, not some new-found item that wants to try and mimic it.

Horrible customer service. I have read multiple good reviews before ordering direct from backbone website. Big mistake. Customer service is basically non existent. ordered months ago, have yet to recieve it. The mail carrier (USPS) has yet to receive product to even ship to me. Like I said customer service is horrible, no replies from emails the number they have stated on website is some person in oregon(who, understandable, is angry at all the calls from backbone customers). Covid is not a valid excuse anymore. There is absolutely no exuse at all, for complete silence on their end. Until they do better, Backbone is a horrible company.

Product developed stick drift after 3 weeks of use… calibration does nothing to help. I’m going to try and get a replacement but not confident that will hold up to justify £100 spend

Ordinato un loro prodotto. Ho convenuto di fare un reso dopo qualche settimana ed ho iniziato la procedura, dopo qualche difficoltà iniziale nel capire come comunicare mi hanno spedito tutto il necessario. Dopo una settimana dalla ricezione ho ricevuto il rimborso, tutto ok.

Great product. Quality feels through and through. My mobile gaming is now a handheld console experience. Fantastic. Delivery times are a bit over the top.

Ordered item which never arrived but states as delivered. Backbone provide zero after care or customer service. Their solution is for me to chase the courier Evri. I did not purchase the item from Evri I purchased it from Backbone! Evri (formerly Hermes) do not provide and support and instruct to contact the shipper to file as claim. Going around in circles. Effectively Backbone take no ownership of such queries. For the money they charge they need to do better. Will now buy Razer Kishinev V2 instead as it’s cheaper at the fraction of the price and readily available as needed for sons 16th birthday. Really disappointed with Backbone. Will have to claim back funds via credit card provider.

Joke of a company…. Took my money months ago, no commutation, no product, impossible to get hold of….. but the best part, I’ve just received an email offering new customers guaranteed delivery before Christmas. At the point where I contemplate bringing my lawyers in (Hill Dickinson, if you watching Backbone) to take action against this company…. Looks to be insolvent and it’s directors in breach of fiduciary duties.

This place is terrible. I ordered August 7. It is November 26th and the company hasn’t shipped my product or responded to my email concerns. Customer service is non existent. There is no way to contact these jokers. They were quick to have me fully pay and now I haven’t received a confirmation or anything. All I want is my money back and the ability to move on. I ordered this product elsewhere and have already received the product. Makes no sense.