PodiumReviews of podium.com

They are the worst thing you can joint. They would hurt your business, and they would keep charging you monthly...

HELLO excellent service every time i have gone there.i like my tests done there. their is jessica who works in cat scan mri who is so caring towards a patient. she has excellence when she speaks with a patient. please acknowledge her of this compliment

We have submitted the cancellation request but the team forced me to notice 30 days in advance and thus we need to pay nearly 2 more monthly bills to be able to stop using your service (we submitted the request in first few days of the month). So be careful with your signature and don't be wasteful with their service. And Daniel Korman, the customer success manager, is unprofessional too, he didn't cancelled the subscription as his confirmation, we have just being charged even after that time. I will do everything to get that money back.

After signing up for Podium services on a month by month basis, my company decided to cancel their services. Their service produced zero results for us, but that's not my issue. On 5/3/2022 I emailed Podium and gave them an official 30 day written notice of cancellation (as required). That same day I received a response from their product support specialist Claire Dickel confirming that my last billing date would be 5/31/2022 (case #00212884). After receiving what was to be our last bill, I emailed Claire again on 6/3/2022 asking again for confirmation that the 5/31/2022 bill was the last one, which she confirmed. On 6/28/2022 my company received yet another charge from Podium. Again I emailed Podium customer support reminding them of our cancellation and providing them with the case number, asking again for our account to be canceled and for a refund in the amount of $648.31. That same day I received an email response from Diego Segura, another product support specialist, confirming that they have canceled and archived our account. On 7/31/2022 I received yet another charge on my credit card in the amount of $648.31 and have emailed again, thus far with no response. Called again on 8/2/22 and spoke with Jordan. Apparently they have to "put in a request" for management to call me, which I asked him to do, but I'm not expecting that call back. BBB complaint filed, but with their D- rating for not responding to complaints I expect no satisfaction there either. Researching a legal remedy for this.

I was sold this platform when I was partnered with another company. I reached out to them on multiple occasions to transfer everything to my new company. They completely ignored my requests and continued to charge me monthly. When I reached out to make sure my account was cancelled they still responded to my former email. They are oblivious and fail on so many levels. Zero communication skills. I paid them for a full year without getting any services. They didn't even have the courtesy to apologize for their mistakes. This was an expensive lesson. Buyer beware!!!

Had the opportunity to work with Podium when I was a car salesman. Made getting reviews super easy.

Horrible experience once I agreed to use there customer review platform. I was told by Riley, the rep I was working with....that they would set up everything themselves to guarantee results for my business. Once I gave them payment info to process payment, I did not receive the assistance I was promised. They just sent me a link to set up the profile myself. When I tried to reach out to Riley, I was told to call customer service. When I tried to set up myself, software would not accept my log in credentials. Again, I reached out to Riley....he said some would call. I let him know I would like to cancel, I was asked why? I was still charged in full for the software? Terrible experience and would not recommend wasting your hard earned money or time with this company.