William H.
Posted
Kept waiting for Shipment information. I received shipping info the day after I got the pkg!
Poor follow-up by your company. Kept checking the website for shipping information, it showed "warehouse" until I actually received my order!
Response from PROLIGHTING· Nov 7, 2013
Thanks for the feedback Bill! The issue was that your order shipped on a Friday (the day after it was placed) from Focus Industries. Focus Industries is on the west coast and we are on the east coast. They send tracking end of their work day, which is night time on our side. Being it was a Friday we did not receive it until the following Monday, while your package was delivered on Saturday, the day after it shipped. We do apologize for the confusion. Thanks again!



