Quest DiagnosticsReviews of questdiagnostics.com

The Phlebotomist was very good! She got the vein right away and there was just a pin prick of pain!

I had my blood drawn at Quest located at 4600 Military Trl, Jupiter Florida, 33458 this morning. I was there with my young child and we had Joanie for the blood draw. Today's experience with Joanie and this location in particular was literally the best experience I've had giving blood. The location was clean, someone came out and greeted us and made sure we were able to check in without any issues, and Joanie actually had a smile on her face. I can't tell you the last time I had blood drawn at a Quest where they smiled or even looked at me. She was friendly, positive, she politely listened to all the talking my kiddo did while never missing a beat to keep the process moving quickly. Most important for me - I barely felt the needle - a STARK contrast from my last experience at a different quest a month prior where the agent didn't even look at me, ignored my questions, and left a very large bruise that lasted 2 weeks. My kiddo is also very into learning and Joanie explained what she was doing and what would happen with my blood while she was taking the draw. We both learned something new from that! She then actually gave me directions on how to avoid a bruise - something the previous location couldn't be bothered with. Not that I ever want to have blood drawn but the next time I do, I will without a doubt be going to this specific location, and I will be keeping my fingers crossed that we get Joanie again.

Anna, Ally and Ellie, They took great care of me. I’m a hard stick and they quickly got me prepped and drew my blood in one shot. I was there less than 5 minutes. Great job ladies and you’re a credit to your profession. Thank you.

Customer service does not exist at this place. Even though my doctor has faxed my order numerous times to this place they never seem to get it!? Last straw...went to website to make my appointment...get there and they are no longer at this site...yet the address on their website is still the same. Tried calling. Never did get to talk to a person no matter what option was tried. Will NEVER use this company again!

Easy sign in process. Val was the best at the quest on Lake Worth Road. Very professional and kind.

I paid for the service myself, $465.86. I asked for an invoice and was told to call accounting. To keep this message short, I called and was told it would be sent to me via e-mail, I did not get it, I called again and was told it was resend, I did not get it. I called again and was told it could not be sent because it was not in the system yet!? I called again 2 days ago and was told that the visit on 10/18 was not visible in the system for the agent I spoke with. She placed me on hold (after she was clearly annoyed with me). When she picked up the phone again, she said "Upper management found it, and she is sending it now".  Now, 2 days later, I still don't have it. Now 20 days - hard to believe how poorly organized this company is...

I would give no stars if I could. I went to the Rancho Santa Margarita site. The staff is unhelpful, the phlebotomist poked me three times to find my vein, when I have easy to see my veins and everyone gets them on the first time, and the waiting room was so cold that everyone complained. We asked if they could raise the temperature and the answer was that they needed it cold to freeze blood..huh? And, as a final gift, they missed doing two tests. I’m not going back!

Quest Labs do NOT offer a reduced rate for self-pay patients.