Quest DiagnosticsReviews of questdiagnostics.com

I have tried to call several times with different questions. Their machine first wastes my time by talking about wearing a mask and so forth- no one needs to hear that when they just have a question about pending labs. The machine also plays an automated message for “results” saying to visit the website, then it hangs up. The machine also plays an automated message giving random “general information” that still does not answer my question and then it hangs up. I have wasted a lot of time with their lack of customer service and lack of real human beings. The app won’t give me the info I need and there is no human on the phone. What am I supposed to do now?

Terrible experience. I will never go there again. The staff was beyond rude and not accommodating. Would never recommend.

I received notice that a blood test appointment I had schedulrd had been cancelled. None of the referral numbers for resceduling worked, and website was not working This is typical. Third time this has happened to me. My Quest system doesn't work half the time. I HATE, HATE, QUEST!!!

Customer service is terrible and when you make an appt you still have to wait an hour, terrible place

Had a 4:30 appointment for a location that closes at 5. Arrived at 4:34. Tech hid in restroom for 20 minutes then said it was too late to do the blood work.

I have been coming here for many years now, lonetree QD. Leovy, is a sweetheart. She’s so kind and professional I wouldn’t go anywhere els. She is so good at what she does I don’t feel a thing, I trust her with my children’s appointment as well. She’s makes me feel like family every visit.

GO TO LABCORP I’ve been going to quest for a long time, but I had to go for an unscheduled walk in. I sat there for two hours, and I finally realized I was 14 and There was a nice woman at the counter. Who answered my questions and let me know I might not end up getting in there at all by closing since I was 14. Another worker kept telling her to ignore me, and not answer my questions so I could make an informed decision. The woman didn’t care if I sat there all day. My time didn’t matter, but hers did. And she didn’t want the other woman answering my questions. It’s all about the money not the patient. I drive up the street to LabCorp. I was in there in 10 minutes!

I can’t even really give any stars. The are rude at the Wadsworth and Bowls location in Co. Just to pick up a cologard home test waited 20 min had order and they were un organized rude and all around bad experience. Never got the kit and suggest go to another location.