Quest DiagnosticsReviews of questdiagnostics.com

very very bad, services bad and employees not profissional

The new system of scheduling is very ineffective. There is a longer waiting time when you already have an appointment and unfortunately it is very difficult to get an appointment. We experienced the same issue in different locations. Very disappointed.

I would give zero stars if possible. I went for a simple blood draw, 12 hours later in the e.r. with my arm swollen, raging hot, painful and red. Now I have a serious infection from the blood draw site. Got a shot of antibiotics in my hip, plus oral antibiotics, lost work. Now in pain. How does this happen with simple blood draw ordered by my physician? Something is wrong!

Never had one problem with my samples

We had to throw out our 24 hour urine sample that had been ordered by a neurologist because Quest's "system" was down with no ETA, as was their fax and they couldn't access the orders. This despite the fact that I gave Quest the written orders the previous day when they gave me the urine sample kit. They said "I'm not taking your pee." They, as a matter of policy, do not answer a phone nor do they have a receptionist and no one would answer the 800#. I thought to myself, that's where we are with health care in 2023 in America. Cannot access basic health services for a 70 treatment old with serious health conditions and insurance

The front desk attendant was Rude and disrespectful and lacked any people skills.

The first & last time I ever come to Quest. Waited almost 4hrs to give sample for labwork. Either they overbook or just don't care about the Customer.

Office on Military Trail in Delray Beach Fl in Walmart is the worst. Rude technicians. Appointment screw ups. Always run 30 to 60 minutes late. I had a confirmed appointment but when I checked in I was shown as a walk in. Had to wait more than an hour. Several people had the same problem. All had appointments but were told they were walk ins. Quest on Lindon Blvd. in Delray Beach FL. is run much more efficiently. Will never use this office again. Can't say enough bad things about this office. After waiting 1 hour a technician informed me that the staff was going out for lunch and we'd have to wait until they came back 45 minutes later. I walked out.