Quest DiagnosticsReviews of questdiagnostics.com

They really need to bring back a receptionist. Too many people with too many simple questions taking up the phlebotomist time. Older people and immigrants, which there are many in this area, struggle with the lack of help from a human. All the frustration caused to the public is not worth the $15 per hour they are saving. 2023 is the return to customer service. It is now the number one priority if companies want to remain competitive.

Just another US clinic ripping off people. Yet the insurance will not cover much because this clinic's prices are so damn high. $1,000 for blood work?! Freaking ridiculous!

Where do I begin? Got decal containers followed written directions turned them in only to be told they couldn't use the samples they had told me to freeze. Ok try another quest lab my husband gets containers follows pamphlet directions bring them in now they can't find the orders and don't know what to run. Their system is so messed up even if you find someone who actually wants to help you they can't . Please please avoid like the plague they are.

This is the worst to login in their website I’ve ever had.

I had an appointment with the Crescent Street office in Astoria, NY. I wasn’t able to find parking in that area so I was late. I think it was 18 minutes. I couldn’t get the automated check-in system to work at first but there was no one to ask so I kept trying. I got it to work but it stated it couldn’t find my appointment. It wasn’t crowded which was good as I thought I wouldn’t wait that long. I waited for a person to speak with which took some time as no one was sitting at the reception desk. Then after someone was free she looked me up and said I lost my appointment as I was more than 10 minutes late and all other appointments were confirmed. I said I didn’t know about this 10 minute rule and I had fasted - it was 2:50pmish at this point. Also, it is the end of the year so I met my deductible. I said I will wait as no one was in the office. At 2:58pm another person came that I think drew blood and said I missed my appointment and all others were confirmed. I was shocked that they couldn’t just take my blood it doesn’t take long. And this 10 minute rule is not noted. To be honest I expected to wait and that would have been okay. I mean the office was empty no patients were waiting.

Checked in and was given 47mins wait time. 3 hrs later and still waiting.

Impossible to schedule appointments with a mechanical voice. Check-in is with a computer, not a person, and the machine constantly fails. After I was tediously checked-in by calling a rude employee, watched many others frustrated and unable to check in. Waiting times for all--with or without appointments--was extremely slow. Several employees were rude and disrespectful to frustrated patients.

So when you call quesst diagnostic they ask you for a review.So here it is just 10 minuts ago with the billing person.first of all you have to wait 19 minutes and you kept holding and then a person picks up and direct you to another number because the billing system is in transition and another person will talk.Okay you ask this person and he in a very muffled voice answer question and the next question is answered by a big "YAWN"I have never experienced this being a medical proffessional myself.So I kept on saying hello hello and the there is no responce.Really is this company going down the drain? if NOT then it should.