Quest DiagnosticsReviews of questdiagnostics.com

I got new insurance and needed at ask a question as well to book an appointment. Got all twisted up in the automated system because they said they could not find the carrier. I tried to get someone on the phone and had to wait out 12 minutes worth of automated stuff that had nothing to do with what I was trying to do. I was so frustrated I hung up. I googled a phone number for customer service that gave me a person and they picked up right away, found my insurance carrier and made the appointment in 3 minutes. HATED the automated service. Don't like most but this one is especially a hair tearing out experience with no option to speak with someone if none of the long and unnecessary choices they give you.

I was told I could set up a payment plan because I don't have insurance. I waited an hour in the lobby only to be told I had to pay upfront. Thanks Quest.

I can honestly say that Michelle at the Yulee, Florida, location is one of the rudest individuals I have encountered. She does not need to be representing ANY company. She was so disrespectful to an elderly patient. Let her keep her miserable life to herself.

Quest diagnostics is terrible it does not matter if you make an appointment you will still wait an hour or two I’ve never seen such a poorly run business this place should be shut down or ask your doctor if there is another place you can get your labs done

0 stars. HORRIBLE. SCAM. incorrect billing, sent me to collections and now cannot get ahold of anyone to help me. DO NOT USE QUEST.

The person who attended me was very kind her Name was Betsy she was very patient and loving while taking my blood she made sure I was comfortable before she began. She is a very nice Lady great work I hope you can be in for my next blood work. Quest from 25 Marston St Lawrence Mass 01841 Thank you

Quest has totally blindsided me with some mystery bill that I never got, not to mention I have insurance through my employer AND Medicaid. They've sent whatever bill this is to some collection agency, and they refuse to even tell me the date of service or which doctor it was through. Plus, every number they give me disconnects after the first ring. This place is a scam.

Simply awful experience at Communucations Plano location. Unprofessional and uncaring staff who condescending and disrespect. Non functioning check-in and angry staff to help made for an unpleasant experience. Especially agregious was mistreatment of elderly in waiting room. Never again will I go to Communications