Quest DiagnosticsReviews of questdiagnostics.com

I can't explain how rude and incompetent their billing department agents and customer service agents are. Extremely unprofessional, they hang up calls.

No one to talk to! Absolutely no one. Only computer…. What the heck

I went to Quest, located 510 Airport Center Dr, Jacksonsoville Florida 32218. The customer service skills of the ladies there are HORRIBLE!!! I will never go to another Quest again. Someone needs to send all of the ladies, that work in that location back to training. They way they speak to patients are not professional at all. They are very rude while speaking to patients.

There are good phlebotomists and there are darn right crappy ones. My experience has generally been good--in fact, I usually turn down my doctor's phlebotomists in favor of Quest's; however, I now have to rethink things thanks to the evil woman who tried to draw my blood. The one who first looked at my veins decided to call in someone with more experience--why, I don't know because she ultimately did a good job by herself. But that second person jabbed my hand and twice I grimaced in pain and had to tell her "no mas" (no more in Spanish). Ten+ days later, I'm still feeling the pain of her attempt. It's as if these workers have been told to make it so the patient would eschew their services when the doctor has a resident phlebotomist. Think of it, Quest provides these services as an extra; they would prefer to just do the analyses. I think Quest should be investigated by a D.A. because this horror was intentional on the part of both workers that day at the West New York, NJ branch.

My insurance company never received the claim from Quest so Quest billed me directly. I called on THREE separate times to have them resend the claim to my insurance and each time they said they did it and that it would take 40-60 days for a response. I asked if I could send it myself, and they said no. Suddenly I received a notice that they sent my bill to collections. This company doesn't give a s**t about anyone. They deserve negative 10 stars and I hope they go out of business.

Never had a good experience here. First time, phlebotomist came back from cigarette break (seriously, health care workers still smoke?) and left a huge hematoma after routine blood draw. I also had to write my name on a list. So much for privacy. Another time, my urine sample got too warm to be evaluated. They had messed up the delivery. Then recently I felt like I had a bladder infection, and my doctor wanted to test for infection. The instructions on the door in their bathroom facility stated to use a sterile towelette first, yet there were none. The attendant said it was not necessary. I should have insisted. My Dr said then I did not have a clean catch, making the results questionable.

Never answer the phone. They entered my insurance data wrong, I tried to call them to correct it. But no one answer the phone. Then I received a letter from collection and they don’t want to speak with me now.

Absolutely horrible service and staff I walked in and for more than 20 minutes no patient at all staff laughing and using their phones not caring about anyone this was at the location located at west shaw Ave in Fresno CA